The Confluence alternative built for your customers
Confluence is a wiki your team writes into. A help center is what your customers read. HappySupport is built for that second job: it writes, updates and translates your articles itself, and nobody needs a licence to read them. Enter the address of your public docs and we'll bring everything across.
These teams document with HappySupport
Click through it once, the article is done
In Confluence a help article is a wiki page: you write every step, paste every screenshot and rebuild the macros whenever the template changes.
Here you click through the flow once instead of writing it up. Every click becomes a step with its own annotated screenshot, and what you say while clicking becomes the text. No macros, no page template.
Half an hour of wiki gardening per guide becomes two minutes.
Your product changes, your docs follow
A wiki does not know what your product looks like. When a release changes a flow, the page describing it stays exactly as it was, and nobody notices until a customer does.
HappySupport watches your product and notices what each release changed, then proposes the edit on exactly the pages it affects, screenshots included. A wiki waits to be told; this does the telling.
You review and approve. HappySupport does the rest.
Eight things a wiki was never going to do for you
Confluence gives your team a place to write. We take on the writing, and nobody needs a licence to read.
Create articles just by clicking
Click through the flow once. Out comes a finished article with annotated screenshots, instead of half an hour of wiki editing per guide.
Your docs stay current when your product changes
Handoff spots what changed in the product and proposes updates for exactly the articles it affects. No page quietly describing last quarter's UI.
Create articles from what's in your code
Connect your repository and article drafts come out of what your team already wrote. The source of truth is the code, not a wiki page.
Every article uses the same terms
Terms are agreed once and enforced across every article. A wiki lets every author name things their own way; here the naming is settled once.
Your help center checks itself
50 checks across seven categories run continuously: dead links, stale articles, missing images, structure, SEO. The gardening nobody on the wiki ever got around to, done for you.
Your articles translate themselves
New languages appear automatically and stay current. Change the original and the translations follow, instead of living on as sibling pages nobody keeps aligned.
Customers find answers without the exact words
Semantic search finds the right article even when nobody remembers the exact heading. Customers should not have to guess the page title someone picked two years ago.
Share a single article by link
Every article has a link you can hand over mid-conversation, and the person who opens it does not need a licence.
HappySupport and Confluence, compared
Only the points where the two actually differ for a customer-facing help center. What both do equally well is not on this list.
| Feature | HappySupport | Confluence |
|---|---|---|
| Built as a customer-facing help center | Internal wiki with a public mode | |
| Team access without per-user licences | Every internal user needs a licence | |
| Create articles from a screen recording | ||
| Detect affected articles after a release | ||
| SEO-ready public pages | Limited in public mode | |
| AI answers grounded in your own articles | Included | Rovo, with monthly credit limits |
| Automatic translation, kept in sync | Via marketplace apps | |
| Continuous health check with auto-fix | 50 checks, 7 categories | |
| Pricing | Per plan | Per user, roughly 5 to 11 USD a month |
Ready to switch? Enter the address of your public Confluence docs and we'll take it from there.
As of August 2026. Confluence features and prices depend on plan and marketplace apps; the comparison refers to Confluence Cloud used as a customer-facing help center. Please check Atlassian's current terms for the latest position.
Everything still works after the import
Public Confluence docs are years of shared links, screenshots and cross-references. Moving them into a real help center leaves none of it behind.
Shared links keep working
Every old address gets a redirect automatically. Bookmarks, links in old tickets and Google results still land on the right article, so your SEO moves with you.
Internal references stay intact
Cross-references between your pages are detected and relinked as article links. No dead links between articles that used to cite each other.
Every image comes across
Screenshots and graphics are brought over in full and hosted by us. Nothing to re-upload, and nothing left hanging off Confluence afterwards.
Your page tree becomes navigation
Spaces and page hierarchies come across as categories and folders your customers can actually browse, with search on top.
“We hired 2.5 full-time people just to build and maintain our help center. HappySupport would have saved us over €5,000/month.”
Fabian SilbererCo-Founder of sevDesk and investor in HappySupportWhat to sort out when leaving Confluence
The questions teams ask us before a migration.
Can I import my existing Confluence docs?+
Yes, if they are public: enter the address and we bring across articles, images and structure. For internal-only spaces, start with the content that should face customers; the recorder rebuilds a guide in minutes.
Do we have to give up Confluence completely?+
No. Confluence is a fine internal wiki, especially next to Jira. What it was not built for is the customer-facing help center: public SEO, readers without licences, and docs that follow the product. Many teams keep Confluence internally and run HappySupport as the customer layer.
What do Confluence licences mean for a help center?+
Everyone who maintains content in Confluence needs a paid seat, and guest access is capped, so the bill grows with every hire. HappySupport is priced per plan: the whole team works on the help center and the invoice stays the same.
What happens to links our customers have already shared?+
Every old Confluence page address gets a redirect automatically during the import. Bookmarks, links in old tickets and Google results still land on the right article, so your rankings move with you.
Where is our data hosted?+
In the EU, by default and at no extra cost. For teams with GDPR requirements this is often the deciding argument.
How does HappySupport compare to Confluence on price?+
Current plans are on our pricing page, priced per plan rather than per user. Confluence lists roughly 5 to 11 USD per user per month depending on tier, so the comparison depends mostly on how many people need access.
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