HappySupport
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How old is your help center, really?

We crawl public help centers, measure the age of every article and publish the result. No login, no estimates, only what the sitemap and the pages themselves say.

Health scoreHigher is better

All 16 audited help centers by health score. Click a bar for the report.

Help centers audited
16
Articles measured
107,349
Content older than six months
14%
Block at least one AI crawler
6%

Published audits

Every report comes from a real crawl. Newest first. The numbers change whenever we measure again.

Conceptboard

Zendesk Guide/Collaboration

articles
237
over six months old
79.4%
languages
2

As of Aug 2, 2026

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Passionfroot

Intercom/Other

articles
31
over six months old
45.2%

As of Aug 2, 2026

Read the report

Figma

Zendesk Guide/Design

articles
3,077
over six months old
8.9%
languages
9

As of Aug 2, 2026

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Superchat

Intercom/CRM

articles
796
over six months old
14%
languages
6

As of Aug 2, 2026

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HappySupport

HappySupport/Support

articles
102
over six months old
0%
languages
2

As of Aug 2, 2026

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awork

HappySupport/Collaboration

articles
304
over six months old
0%
languages
2

As of Aug 2, 2026

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Airtable

Document360/Collaboration

articles
476
over six months old
54.6%

As of Aug 2, 2026

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Brevo

Zendesk Guide/CRM

articles
4,149
over six months old
1.6%
languages
6

As of Aug 2, 2026

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monday.com

Zendesk Guide/Collaboration

articles
2,394
over six months old
26.6%
languages
7

As of Aug 2, 2026

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Personio

Zendesk Guide/HR

articles
1,708
over six months old
0.2%
languages
3

As of Aug 2, 2026

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Pipedrive

ReadMe/CRM

articles
12,387
languages
22

As of Aug 2, 2026

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Notion

Notion/Collaboration

articles
2,141
over six months old
1.5%
languages
6

As of Aug 2, 2026

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What we have found so far

Numbers across every published audit. Medians rather than averages, so one enormous knowledge base does not describe everybody else.

Median articles

2,268

Median health score

77

Publish an llms.txt

31%

Most common platform

Zendesk Guide (7)

Last updated

Aug 2, 2026

Request your own audit

We will audit your help center, free

Drop in the URL, we crawl it and send the full report by email. Usually within two working days. Whether it gets published is your call.

  • A full age map of every article
  • Translation coverage and lag per language
  • Discoverability for search engines and AI answer engines

The public home page of your help center is enough, with or without https://. We crawl the rest from there.

We use the address for this report only. No newsletter, no reselling.

These teams document with HappySupport

Your help center, ready before your coffee.

Start for free and publish your first article today.

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