HappySupport
Help center audit

HubSpot

As of Aug 2, 2026

This report comes from a public crawl of the HubSpot help center. It covers 31,306 articles across Chinese, Dutch, Italian, Japanese, Portuguese, and Spanish. Every number is read from the sitemap and the pages themselves, none of it is estimated.

Open the help centerHubSpot website
knowledge.hubspot.com
Start page of the HubSpot help center, as it looked when the audit ran
69

Health score

weak

out of 100

Platform

Custom / unknown

Articles total

31,306

Categories

0

Languages

15

Primary language: Chinese

Domain

knowledge.hubspot.com

Own domain

Sitemap

31,307 entries

Content age map

One tile per article, sorted from freshest to most outdated.

33.9%33.9 percent of the Chinese articles are older than six months

  • Fresh under 1 month 934
  • Ripe 1 to 3 months 854
  • Turning 3 to 6 months 596
  • Stale 6 to 12 months 1,004
  • Rotten over 1 year 216

Half the library is under 94 days old. The other half stretches back 1,379 days.

One tile stands for 3 articles, so the map for all 3,604 of them fits on screen.

Changes over time

Articles changed per month over the last 24 months. Each bar counts the articles whose last change falls in that month.

3,518 articles changed over the last 24 months. The busiest month was July 2026, with 978 articles.

  1. September 2024: 2 articles
  2. October 2024: 6 articles
  3. November 2024: 4 articles
  4. December 2024: 2 articles
  5. January 2025: 1 articles
  6. February 2025: 63 articles
  7. March 2025: 10 articles
  8. April 2025: 10 articles
  9. May 2025: 6 articles
  10. June 2025: 6 articles
  11. July 2025: 20 articles
  12. August 2025: 20 articles
  13. September 2025: 106 articles
  14. October 2025: 170 articles
  15. November 2025: 186 articles
  16. December 2025: 164 articles
  17. January 2026: 332 articles
  18. February 2026: 168 articles
  19. March 2026: 184 articles
  20. April 2026: 254 articles
  21. May 2026: 302 articles
  22. June 2026: 524 articles
  23. July 2026: 978 articles
  24. August 2026: 0 articles

Health score

A weighted value across five areas. Anything we could not measure is left out rather than counted as a zero.

  • FreshnessWeight 3574
  • StructureWeight 15100
  • FindabilityWeight 2080
  • AI readinessWeight 2041
  • MultilingualWeight 1036

What stands out

Every statement names the number it came from.

Critical

2 findings

  • 1 of the 40 sampled pages are set to noindex and never appear in search.

  • 1 AI crawlers are blocked in robots.txt: Bytespider. Those systems cannot cite this help center.

Worth fixing

10 findings

  • 33.9 percent of the articles are older than six months.

  • 216 articles have not been touched in over a year, the oldest for 1,379 days.

  • No categories are discernible. Readers can only reach articles through search.

  • The articles offer no way to give feedback, so there is no signal about which article is not working.

  • robots.txt does not name the sitemap, so crawlers have to guess where it is.

  • There is no llms.txt, so AI systems get no curated entry point into the documentation.

  • The articles carry no structured data. Machines see a web page, not an article with an author and a date.

  • Only 0 percent of the sampled pages show a change date, so readers cannot tell whether a guide still applies.

  • Korean covers only 49.4 percent of the primary language, leaving roughly 1,823 articles untranslated.

  • The sitemap does not point at the translations, which makes the language versions harder for search engines to connect.

Languages

Coverage relative to the primary language. Lag measures how many days a translation trails its source.

LanguageArticlesCoverageLag
ChinesePrimary3,604100%no data
Dutch1,90052.7%no data
Italian1,88352.2%no data
Japanese1,87652.1%no data
Portuguese1,86951.9%no data
Spanish1,86751.8%no data
German1,86751.8%no data
French1,86651.8%no data
Polish1,85751.5%no data
Swedish1,85651.5%no data
Finnish1,85551.5%no data
Danish1,80650.1%no data
Norwegian1,80550.1%no data
Korean1,78149.4%no data
Thai1,78049.4%no data

Visibility to AI answers

Whether ChatGPT, Claude and Perplexity are allowed to read and cite this help center at all, and whether they can tell how current an article is.

Crawler access

  • GPTBotallowed
  • OAI-SearchBotallowed
  • ChatGPT-Userallowed
  • ClaudeBotallowed
  • PerplexityBotallowed
  • Google-Extendedallowed
  • Applebot-Extendedallowed
  • CCBotallowed
  • Bytespiderblocked

llms.txt

absent

Structured data

BlogPosting, ImageObject, Organization, Person, WebPage

Visible change date

on 0 percent of the sampled pages

Findability

Based on a sample of 40 article pages. The values describe that sample, not every single page.

  • 100
    Meta descriptions
    100 percent
  • 0
    Canonical tags
    0 percent
  • 100
    Exactly one H1
    100 percent
  • 98.7
    Images with alt text
    98.7 percent
  • 0
    Very short articles
    0 percent
  • 0
    Feedback control
    0 percent
  • 100
    Breadcrumbs
    100 percent
  • 0
    Table of contents
    0 percent
Words per article
439 median
Images per article
10 median
Search in the help center
present

The oldest articles

Up to 30 articles, sorted by when they last changed.

  1. /zh-tw/sales-toolsOct 24, 2022/1,379 days
  2. /zh-tw/partners/topicsOct 24, 2022/1,379 days
  3. /zh-tw/partnersOct 24, 2022/1,379 days
  4. /zh-tw/account-and-setupOct 24, 2022/1,379 days
  5. /zh-tw/service-tools/topicsOct 24, 2022/1,379 days
  6. /zh-tw/crmOct 24, 2022/1,379 days
  7. /zh-tw/service-toolsOct 24, 2022/1,379 days
  8. /zh-tw/marketing-tools/topicsOct 24, 2022/1,379 days
  9. /zh-tw/crm/topicsOct 24, 2022/1,379 days
  10. /zh-tw/chat-and-automationOct 24, 2022/1,379 days
  11. /zh-tw/account-and-setup/topicsOct 24, 2022/1,379 days
  12. /zh-tw/sales-tools/topicsOct 24, 2022/1,379 days
  13. /zh-tw/marketing-toolsOct 24, 2022/1,379 days
  14. /zh-tw/cos-pages-editor/how-do-i-add-a-pinterest-pin-it-button-to-my-blog-postNov 21, 2022/1,351 days
  15. /zh-tw/integrations/associate-a-slack-channel-to-a-recordNov 21, 2022/1,351 days
  16. /zh-tw/analytics-tools/create-clicked-element-eventsNov 21, 2022/1,351 days
  17. /zh-tw/reports/why-do-i-see-so-many-urls-for-the-same-page-in-google-analytics-for-visits-from-hubspot-emailsNov 21, 2022/1,351 days
  18. /zh-tw/cos-general/how-to-center-a-form-on-a-hubspot-templateNov 21, 2022/1,351 days
  19. /zh-tw/conversations/chatflow-availability-settingsNov 21, 2022/1,351 days
  20. /zh-tw/design-manager/changes-made-to-template-not-applying-to-blog-post-page-or-emailNov 21, 2022/1,351 days
  21. /zh-tw/reports/why-are-tracking-url-sessions-not-appearing-in-the-sources-reportNov 21, 2022/1,351 days
  22. /zh-tw/reports/how-do-i-report-on-revenue-in-hubspotNov 21, 2022/1,351 days
  23. /zh-tw/website-pages/customize-module-styles-in-the-content-editorNov 21, 2022/1,351 days
  24. /zh-tw/design-manager/design-manager-frequently-asked-questionsNov 21, 2022/1,351 days
  25. /zh-tw/resources/marketplace-providers-frequently-asked-questionsNov 21, 2022/1,351 days
  26. /zh-tw/analytics-tools/create-custom-behavioral-eventsNov 21, 2022/1,351 days
  27. /zh-tw/website-pages/optimize-your-page-load-timeNov 21, 2022/1,351 days
  28. /zh-tw/design-manager/clone-a-blog-email-or-page-templateNov 21, 2022/1,351 days
  29. /zh-tw/resources/what-are-the-module-requirements-for-the-marketplaceNov 21, 2022/1,351 days
  30. /zh-tw/domains-and-urls/error-this-domain-was-added-by-another-hubspot-customerNov 21, 2022/1,351 days
Request your own audit

We will audit your help center, free

Drop in the URL, we crawl it and send the full report by email. Usually within two working days. Whether it gets published is your call.

  • A full age map of every article
  • Translation coverage and lag per language
  • Discoverability for search engines and AI answer engines

The public home page of your help center is enough, with or without https://. We crawl the rest from there.

We use the address for this report only. No newsletter, no reselling.

These teams document with HappySupport

How we measure

We read the help center's public sitemap, assign every URL to a language and evaluate the change date it declares. We then fetch a sample of article pages spread across the whole library and read titles, descriptions, structured data and interface controls off them. All of it runs under a clearly identifiable user agent, with pauses between requests.

Limits: change dates come from the underlying system and may have been reset in bulk during a migration. We call those days out separately. Pages that block us are left out of the sample. Nothing in this report says anything about the editorial quality of the articles.

Crawl
Crawled on Aug 2, 2026
Sample
Sample: 40 of 3,604 articles
Source
https://knowledge.hubspot.com/sitemap.xml

This report can be wrong

Everything here is measured automatically from public pages, so a report can misread a help center or miss part of it. If a number does not match what you know about your own help center, write to contact@happysupport.ai and we will check it and correct the report.

HubSpot is a trademark of its respective owner. This report was produced independently and is not affiliated with HubSpot.

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