HappySupport
Help center audit

The HubSpot help center, audited

As of Sep 3, 2026

We audited the HubSpot help center with a public crawl. This report covers 31,692 articles across Chinese, Dutch, Italian, Japanese, Portuguese, and Spanish. Every number is read from the sitemap and the pages themselves, none of it is estimated.

knowledge.hubspot.com
Start page of the HubSpot help center, as it looked when the audit ran
64

Health score

weak

out of 100

Platform

HubSpot Knowledge Base

Articles total

31,692

Categories

Languages

15

Primary language: Chinese

Domain

knowledge.hubspot.com

Own domain

Sitemap

31,693 entries

A CRM like HubSpot sits at the center of its customers' revenue workflows, and every release touches screens that sales teams live in daily. Documentation that trails the product turns each of those releases into support tickets.

Languages

Coverage relative to the primary language. Lag measures how many days a translation trails its source.

LanguageArticlesCoverageLag
ChinesePrimary3,650100%no data
Dutch1,92252.7%no data
Italian1,90652.2%no data
Japanese1,89852%no data
Portuguese1,89251.8%no data
Spanish1,89051.8%no data
German1,89051.8%no data
French1,88951.8%no data
Polish1,88051.5%no data
Swedish1,87951.5%no data
Finnish1,87851.5%no data
Danish1,82950.1%no data
Norwegian1,82750.1%no data
Korean1,80449.4%no data
Thai1,80349.4%no data

Health score

A weighted value across five areas. Anything we could not measure is left out rather than counted as a zero.

  • FreshnessWeight 3579
  • StructureWeight 1575
  • FindabilityWeight 2067
  • AI readinessWeight 2041
  • MultilingualWeight 1036

What we found

Every fixable problem this audit surfaced. Each row jumps to the details and the affected pages.

The fix list

Every remaining concrete problem we found, each one naming the page it lives on.

Articles missing from the sitemap

Other articles link to these pages and they load fine, but even after following redirects the sitemap never declares them, so search engines and AI assistants may not know they exist.

Broken heading structure

Pages with several H1 headings or skipped heading levels. Screen readers and AI parsers rely on the outline to follow the article.

Weak page titles

Shorter than 15 or longer than 70 characters: search results and AI answers cut them off or show nothing useful.

What stands out

Every statement names the number it came from.

Critical

1 finding

  • 1 AI crawlers are blocked in robots.txt: Bytespider. Those systems cannot cite this help center.

Worth fixing

14 findings

  • 30.2 percent of the articles are older than six months.

  • 236 articles have not been touched in over a year, the oldest for 1,411 days.

  • 100% of sampled articles skip heading levels, which breaks the outline screen readers and answer engines build from the page.

  • The articles offer no way to give feedback, so there is no signal about which article is not working.

  • 2 of 51 checked links answer with an error. Readers who follow them land on error pages.

  • 7 article links found on the sampled pages point to URLs the sitemap never declares, so crawlers that trust the sitemap will miss them.

  • 52.5% of sampled pages have a title that is missing, very short or long enough that search results cut it off.

  • 100% of the meta descriptions found fall outside the 120 to 160 character band, so search engines pad or truncate them.

  • robots.txt does not name the sitemap, so crawlers have to guess where it is.

  • There is no llms.txt, so AI systems get no curated entry point into the documentation.

  • The articles carry no structured data. Machines see a web page, not an article with an author and a date.

  • Only 0 percent of the sampled pages show a change date, so readers cannot tell whether a guide still applies.

  • Korean covers only 49.4 percent of the primary language, leaving roughly 1,846 articles untranslated.

  • The sitemap does not point at the translations, which makes the language versions harder for search engines to connect.

Particular to this help center

Observations specific to this help center, pulled straight from the crawl data.

Oldest article

The oldest dated article is marketing tools: last updated on Oct 24, 2022, 1,411 days ago.

Broad language set

The help center publishes in 15 languages, more than most libraries in this directory attempt.

Articles the sitemap forgot

7 of 7 article links found on sampled pages point to URLs the sitemap never declares. Search engines that trust the sitemap will not find them.

Content age map

One tile per article, sorted from freshest to most outdated.

30.2%30.2 percent of the Chinese articles are older than six months

  • Fresh under 1 month 817
  • Ripe 1 to 3 months 1,227
  • Turning 3 to 6 months 502
  • Stale 6 to 12 months 868
  • Rotten over 1 year 236

Half the library is under 70 days old. The other half stretches back 1,411 days.

One tile stands for 3 articles, so the map for all 3,650 of them fits on screen.

Changes over time

Articles changed per month over the last 24 months. Each bar counts the articles whose last change falls in that month.

3,564 articles changed over the last 24 months. The busiest month was August 2026, with 1,070 articles.

  1. October 2024: 6 articles
  2. November 2024: 4 articles
  3. December 2024: 2 articles
  4. January 2025: 1 articles
  5. February 2025: 61 articles
  6. March 2025: 8 articles
  7. April 2025: 8 articles
  8. May 2025: 6 articles
  9. June 2025: 6 articles
  10. July 2025: 20 articles
  11. August 2025: 16 articles
  12. September 2025: 78 articles
  13. October 2025: 114 articles
  14. November 2025: 120 articles
  15. December 2025: 128 articles
  16. January 2026: 276 articles
  17. February 2026: 128 articles
  18. March 2026: 142 articles
  19. April 2026: 190 articles
  20. May 2026: 176 articles
  21. June 2026: 330 articles
  22. July 2026: 528 articles
  23. August 2026: 1,070 articles
  24. September 2026: 146 articles

Visibility to AI answers

Whether ChatGPT, Claude and Perplexity are allowed to read and cite this help center at all, and whether they can tell how current an article is.

Crawler access

  • GPTBotallowed
  • OAI-SearchBotallowed
  • ChatGPT-Userallowed
  • ClaudeBotallowed
  • PerplexityBotallowed
  • Google-Extendedallowed
  • Applebot-Extendedallowed
  • CCBotallowed
  • Bytespiderblocked

llms.txt

absent

Structured data

BlogPosting, ImageObject, Organization, Person, WebPage

Visible change date

on 0 percent of the sampled pages

Findability

Based on a sample of 40 article pages. The values describe that sample, not every single page.

  • 100
    Meta descriptions
    100 percent
  • 0
    Canonical tags
    0 percent
  • 100
    Exactly one H1
    100 percent
  • 98.7
    Images with alt text
    98.7 percent
  • 0
    Very short articles
    0 percent
  • 0
    Feedback control
    0 percent
  • 100
    Breadcrumbs
    100 percent
  • 0
    Table of contents
    0 percent
Words per article
396 median
Images per article
9 median
Search in the help center
present

The oldest articles

Up to 30 articles, sorted by when they last changed.

  1. /zh-tw/marketing-toolsOct 24, 2022/1,411 days
  2. /zh-tw/partnersOct 24, 2022/1,411 days
  3. /zh-tw/account-and-setup/topicsOct 24, 2022/1,411 days
  4. /zh-tw/crmOct 24, 2022/1,411 days
  5. /zh-tw/marketing-tools/topicsOct 24, 2022/1,411 days
  6. /zh-tw/crm/topicsOct 24, 2022/1,411 days
  7. /zh-tw/partners/topicsOct 24, 2022/1,411 days
  8. Show all 30
    1. /zh-tw/sales-tools/topicsOct 24, 2022/1,411 days
    2. /zh-tw/chat-and-automationOct 24, 2022/1,411 days
    3. /zh-tw/service-toolsOct 24, 2022/1,411 days
    4. /zh-tw/service-tools/topicsOct 24, 2022/1,411 days
    5. /zh-tw/account-and-setupOct 24, 2022/1,411 days
    6. /zh-tw/sales-toolsOct 24, 2022/1,411 days
    7. /zh-tw/website-pages/use-advanced-publishing-featuresNov 21, 2022/1,383 days
    8. /zh-tw/website-pages/customize-module-styles-in-the-content-editorNov 21, 2022/1,383 days
    9. /zh-tw/reports/why-are-tracking-url-sessions-not-appearing-in-the-sources-reportNov 21, 2022/1,383 days
    10. /zh-tw/analytics-tools/create-custom-behavioral-eventsNov 21, 2022/1,383 days
    11. /zh-tw/resources/marketplace-providers-frequently-asked-questionsNov 21, 2022/1,383 days
    12. /zh-tw/integrations/add-hubspot-insights-to-microsoft-dynamics-365Nov 21, 2022/1,383 days
    13. /zh-tw/forms/edit-and-style-your-form-submit-buttonNov 21, 2022/1,383 days
    14. /zh-tw/reports/why-do-i-see-so-many-urls-for-the-same-page-in-google-analytics-for-visits-from-hubspot-emailsNov 21, 2022/1,383 days
    15. /zh-tw/cos-pages-editor/how-do-i-add-a-pinterest-pin-it-button-to-my-blog-postNov 21, 2022/1,383 days
    16. /zh-tw/account/edit-your-faviconNov 21, 2022/1,383 days
    17. /zh-tw/contacts/marketing-contacts-faqNov 21, 2022/1,383 days
    18. /zh-tw/account/view-your-hubspot-invoices-and-receiptsNov 21, 2022/1,383 days
    19. /zh-tw/design-manager/design-manager-frequently-asked-questionsNov 21, 2022/1,383 days
    20. /zh-tw/domains-and-urls/error-this-domain-was-added-by-another-hubspot-customerNov 21, 2022/1,383 days
    21. /zh-tw/analytics-tools/create-visited-url-eventsNov 21, 2022/1,383 days
    22. /zh-tw/website-pages/optimize-your-page-load-timeNov 21, 2022/1,383 days
    23. /zh-tw/website-pages/edit-your-logoNov 21, 2022/1,383 days
Request your own audit

We will audit your help center, free

Drop in the URL, we crawl it and send the full report by email. Usually within two working days. Whether it gets published is your call.

  • A full age map of every article
  • Translation coverage and lag per language
  • Discoverability for search engines and AI answer engines

The public home page of your help center is enough, with or without https://. We crawl the rest from there.

We use the address for this report only. No newsletter, no reselling.

These teams document with HappySupport

How we measure

We read the help center's public sitemap, assign every URL to a language and evaluate the change date it declares. We then fetch a sample of article pages spread across the whole library and read titles, descriptions, structured data and interface controls off them. All of it runs under a clearly identifiable user agent, with pauses between requests.

Limits: change dates come from the underlying system and may have been reset in bulk during a migration. We call those days out separately. Pages that block us are left out of the sample. Nothing in this report says anything about the editorial quality of the articles.

Crawl
Crawled on Sep 3, 2026
Sample
Sample: 40 of 3,650 articles
Source
https://knowledge.hubspot.com/sitemap.xml

This report can be wrong

Everything here is measured automatically from public pages, so a report can misread a help center or miss part of it. If a number does not match what you know about your own help center, write to contact@happysupport.ai and we will check it and correct the report.

HubSpot is a trademark of its respective owner. This report was produced independently and is not affiliated with HubSpot.

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