HappySupport
Help center audit

Conceptboard

As of Aug 2, 2026

This report comes from a public crawl of the Conceptboard help center. It covers 237 articles across English and German. Every number is read from the sitemap and the pages themselves, none of it is estimated.

Open the help centerConceptboard website
help.conceptboard.com
Start page of the Conceptboard help center, as it looked when the audit ran
52

Health score

poor

out of 100

Platform

Zendesk Guide

Articles total

237

Categories

27

Languages

2

Primary language: English

Domain

help.conceptboard.com

Own domain

Sitemap

287 entries

Content age map

One tile per article, sorted from freshest to most outdated.

79.4%79.4 percent of the English articles are older than six months

  • Fresh under 1 month 14
  • Ripe 1 to 3 months 11
  • Turning 3 to 6 months 1
  • Stale 6 to 12 months 17
  • Rotten over 1 year 83

Half the library is under 703 days old. The other half stretches back 3,800 days.

Changes over time

Articles changed per month over the last 24 months. Each bar counts the articles whose last change falls in that month.

58 articles changed over the last 24 months. The busiest month was July 2026, with 14 articles.

  1. September 2024: 1 articles
  2. October 2024: 1 articles
  3. November 2024: 3 articles
  4. December 2024: 1 articles
  5. January 2025: 1 articles
  6. February 2025: 2 articles
  7. March 2025: 4 articles
  8. April 2025: 0 articles
  9. May 2025: 1 articles
  10. June 2025: 0 articles
  11. July 2025: 1 articles
  12. August 2025: 1 articles
  13. September 2025: 3 articles
  14. October 2025: 5 articles
  15. November 2025: 6 articles
  16. December 2025: 2 articles
  17. January 2026: 0 articles
  18. February 2026: 0 articles
  19. March 2026: 1 articles
  20. April 2026: 0 articles
  21. May 2026: 4 articles
  22. June 2026: 7 articles
  23. July 2026: 14 articles
  24. August 2026: 0 articles

Health score

A weighted value across five areas. Anything we could not measure is left out rather than counted as a zero.

  • FreshnessWeight 3525
  • StructureWeight 1566
  • FindabilityWeight 2075
  • AI readinessWeight 2046
  • MultilingualWeight 1096

What stands out

Every statement names the number it came from.

Critical

2 findings

  • 79.4 percent of the articles have not changed in over six months, that is 100 of them.

  • 83 articles have not been touched in over a year, the oldest for 3,800 days.

Worth fixing

7 findings

  • On Aug 29, 2024, 32 articles share the same change date, which is 25.4 percent of the library. That points at a migration rather than at real edits.

  • 20 percent of the sampled pages have fewer than 150 words.

  • The help center's front page refused our request with status 403, so we could not check what is on it.

  • 100 percent of the article URLs carry a number instead of a readable title. That is the platform's doing.

  • There is no llms.txt, so AI systems get no curated entry point into the documentation.

  • The articles carry no structured data. Machines see a web page, not an article with an author and a date.

  • Only 0 percent of the sampled pages show a change date, so readers cannot tell whether a guide still applies.

Good

1 finding

  • All 9 AI crawlers we checked are allowed to read this help center.

Languages

Coverage relative to the primary language. Lag measures how many days a translation trails its source.

LanguageArticlesCoverageLag
EnglishPrimary126100%no data
German11188.1%0 days

Visibility to AI answers

Whether ChatGPT, Claude and Perplexity are allowed to read and cite this help center at all, and whether they can tell how current an article is.

Crawler access

  • GPTBotallowed
  • OAI-SearchBotallowed
  • ChatGPT-Userallowed
  • ClaudeBotallowed
  • PerplexityBotallowed
  • Google-Extendedallowed
  • Applebot-Extendedallowed
  • CCBotallowed
  • Bytespiderallowed

llms.txt

absent

Structured data

none found

Visible change date

on 0 percent of the sampled pages

Findability

Based on a sample of 40 article pages. The values describe that sample, not every single page.

  • 95
    Meta descriptions
    95 percent
  • 100
    Canonical tags
    100 percent
  • 100
    Exactly one H1
    100 percent
  • 97
    Images with alt text
    97 percent
  • 20
    Very short articles
    20 percent
  • 100
    Feedback control
    100 percent
  • 100
    Breadcrumbs
    100 percent
  • 5
    Table of contents
    5 percent
Words per article
562 median
Images per article
5 median
Search in the help center
not measurable

The oldest articles

Up to 30 articles, sorted by when they last changed.

  1. /hc/en-us/articles/202539192-How-to-share-content-in-Conceptboard-PDFMar 7, 2016/3,800 days
  2. /hc/en-us/articles/200870891-How-to-import-content-into-a-boardApr 4, 2016/3,772 days
  3. /hc/en-us/articles/204797092-ImageRelay-IntegrationApr 4, 2016/3,772 days
  4. /hc/en-us/articles/204796922-Dragging-and-dropping-boards-into-projectsApr 4, 2016/3,772 days
  5. /hc/en-us/articles/204796962-Using-your-MinimapApr 4, 2016/3,772 days
  6. /hc/en-us/articles/204796972-How-to-use-the-Object-Alignment-optionApr 4, 2016/3,772 days
  7. /hc/en-us/articles/206929589-Available-features-per-supported-browserJun 8, 2016/3,707 days
  8. /hc/en-us/articles/205281471-Ways-to-Zoom-in-the-BoardJan 18, 2017/3,483 days
  9. /hc/en-us/articles/205204932-Ways-to-Move-in-the-BoardJan 18, 2017/3,483 days
  10. /hc/en-us/articles/115001785105-Changing-board-start-positionMar 8, 2017/3,435 days
  11. /hc/en-us/articles/115001746769-4-way-to-use-the-new-board-sectionsMar 8, 2017/3,434 days
  12. /hc/en-us/articles/204789212-How-to-add-a-second-connected-arrow-to-a-comment-boxAug 25, 2017/3,264 days
  13. /hc/en-us/articles/115002179773-On-Premises-New-User-GuideSep 21, 2017/3,237 days
  14. /hc/en-us/articles/210775649-Best-Practices-PDFMay 10, 2019/2,641 days
  15. /hc/en-us/articles/200870931-Live-presentations-user-cursors-moderator-modeNov 13, 2019/2,454 days
  16. /hc/en-us/articles/204796942-Real-time-collaborationNov 13, 2019/2,454 days
  17. /hc/en-us/articles/204796842-Grouping-items-together-in-a-boardSep 19, 2020/2,143 days
  18. /hc/en-us/articles/200870901-Conceptboard-welcome-videoJul 9, 2021/1,850 days
  19. /hc/en-us/articles/200870921-Crop-and-slice-toolsJul 9, 2021/1,850 days
  20. /hc/en-us/articles/201813312-Table-of-Project-Access-by-User-RoleAug 3, 2021/1,826 days
  21. /hc/en-us/articles/360016870380-Improve-board-performance-by-splitting-boardsOct 20, 2021/1,747 days
  22. /hc/en-us/articles/213601245-Conceptboard-User-Welcome-Guide-PDFMar 11, 2022/1,605 days
  23. /hc/en-us/articles/213601265-Conceptboard-Administrator-Welcome-Guide-PDFMar 11, 2022/1,605 days
  24. /hc/en-us/articles/200870291-Boards-and-Projects-Rights-Management-and-AccessApr 29, 2022/1,556 days
  25. /hc/en-us/articles/208148725-5-reasons-to-use-sections-in-the-boardMay 26, 2022/1,529 days
  26. /hc/en-us/articles/7322556342172-Invoice-HistoryJan 18, 2023/1,293 days
  27. /hc/en-us/articles/7322598604572-Frequently-Asked-QuestionsJan 18, 2023/1,293 days
  28. /hc/en-us/articles/200872202-Supported-BrowsersMay 30, 2023/1,160 days
  29. /hc/en-us/articles/201816322-Table-of-Permitted-Actions-on-BoardsMay 31, 2023/1,159 days
  30. /hc/en-us/articles/201929811-Table-of-Board-Access-Management-RightsMay 31, 2023/1,159 days
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  • A full age map of every article
  • Translation coverage and lag per language
  • Discoverability for search engines and AI answer engines

The public home page of your help center is enough, with or without https://. We crawl the rest from there.

We use the address for this report only. No newsletter, no reselling.

These teams document with HappySupport

How we measure

We read the help center's public sitemap, assign every URL to a language and evaluate the change date it declares. We then fetch a sample of article pages spread across the whole library and read titles, descriptions, structured data and interface controls off them. All of it runs under a clearly identifiable user agent, with pauses between requests.

Limits: change dates come from the underlying system and may have been reset in bulk during a migration. We call those days out separately. Pages that block us are left out of the sample. Nothing in this report says anything about the editorial quality of the articles.

Crawl
Crawled on Aug 2, 2026
Sample
Sample: 40 of 126 articles
Source
https://help.conceptboard.com/hc/sitemap.xml

This report can be wrong

Everything here is measured automatically from public pages, so a report can misread a help center or miss part of it. If a number does not match what you know about your own help center, write to contact@happysupport.ai and we will check it and correct the report.

Conceptboard is a trademark of its respective owner. This report was produced independently and is not affiliated with Conceptboard.

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