Help center audit

Superchat

As of Aug 2, 2026

This report comes from a public crawl of the Superchat help center. It covers 796 articles across German, English, Spanish, Italian, French, and Portuguese. Every number is read from the sitemap and the pages themselves, none of it is estimated.

Open the help center Superchat website

help.superchat.com

Start page of the Superchat help center, as it looked when the audit ran

Health score

good

out of 100

Platform

Intercom

Articles total

796

Content age map

One tile per article, sorted from freshest to most outdated.

14%14 percent of the German articles are older than six months

Fresh under 1 month 59
Ripe 1 to 3 months 80
Turning 3 to 6 months 45
Stale 6 to 12 months 27
Rotten over 1 year 3

Half the library is under 43 days old. The other half stretches back 551 days.

Changes over time

Articles changed per month over the last 24 months. Each bar counts the articles whose last change falls in that month.

214 articles changed over the last 24 months. The busiest month was June 2026, with 64 articles.

September 2024: 0 articles
October 2024: 0 articles
November 2024: 0 articles
December 2024: 0 articles
January 2025: 3 articles
February 2025: 0 articles
March 2025: 0 articles
April 2025: 0 articles
May 2025: 0 articles
June 2025: 0 articles
July 2025: 0 articles
August 2025: 0 articles
September 2025: 0 articles
October 2025: 0 articles
November 2025: 1 articles
December 2025: 0 articles
January 2026: 24 articles
February 2026: 16 articles
March 2026: 21 articles
April 2026: 10 articles
May 2026: 11 articles
June 2026: 64 articles
July 2026: 64 articles
August 2026: 0 articles

Health score

A weighted value across five areas. Anything we could not measure is left out rather than counted as a zero.

FreshnessWeight 3596
StructureWeight 1593
FindabilityWeight 2060
AI readinessWeight 20100
MultilingualWeight 1072

What stands out

Every statement names the number it came from.

Worth fixing

7 findings

3 articles have not been touched in over a year, the oldest for 551 days.
On Jul 6, 2026, 44 articles share the same change date, which is 20.6 percent of the library. That points at a migration rather than at real edits.
On Jun 25, 2026, 35 articles share the same change date, which is 16.4 percent of the library. That points at a migration rather than at real edits.
100 percent of the article URLs carry a number instead of a readable title. That is the platform's doing.
The articles offer no way to give feedback, so there is no signal about which article is not working.
French covers only 0.9 percent of the primary language, leaving roughly 212 articles untranslated.
French translations trail their source by a median of 70 days.

Good

2 findings

Only 14 percent of the articles are older than six months. This library is being maintained.
All 9 AI crawlers we checked are allowed to read this help center.

Languages

Coverage relative to the primary language. Lag measures how many days a translation trails its source.

Language	Articles	Coverage	Lag
GermanPrimary	214	100%	no data
English	214	100%	0 days
Spanish	182	85%	0 days
Italian	182	85%	0 days
French	2	0.9%	70 days
Portuguese	2	0.9%	70 days

Visibility to AI answers

Whether ChatGPT, Claude and Perplexity are allowed to read and cite this help center at all, and whether they can tell how current an article is.

Crawler access

GPTBotallowed
OAI-SearchBotallowed
ChatGPT-Userallowed
ClaudeBotallowed
PerplexityBotallowed
Google-Extendedallowed
Applebot-Extendedallowed
CCBotallowed
Bytespiderallowed

llms.txt

present

Structured data

Article, BreadcrumbList, ListItem, Organization, Person

Visible change date

on 100 percent of the sampled pages

Findability

Based on a sample of 40 article pages. The values describe that sample, not every single page.

97.5
Meta descriptions
97.5 percent
100
Canonical tags
100 percent
25
Exactly one H1
25 percent
100
Images with alt text
100 percent
0
Very short articles
0 percent
0
Feedback control
0 percent
100
Breadcrumbs
100 percent
2.5
Table of contents
2.5 percent

Words per article: 563 median
Images per article: 9 median
Search in the help center: present

The oldest articles

Up to 30 articles, sorted by when they last changed.

/de/articles/98656-mp4-dateien-fur-die-videoverarbeitung-optimierenJan 28, 2025/551 days
/de/articles/14956-trustpilot-bewertungslink-hinzufugenJan 28, 2025/551 days
/de/articles/14957-provenexpert-bewertungslink-hinzufugenJan 28, 2025/551 days
/de/articles/388910-flixcheck-check-automatisiert-per-superchat-versendenNov 25, 2025/250 days
/de/articles/14953-so-richtest-du-deine-bewertungsprofile-einJan 7, 2026/207 days
/de/articles/27292-get-started-bewertungenJan 9, 2026/205 days
/de/articles/20417-so-reichst-du-eine-meta-beschwerde-einJan 12, 2026/202 days
/de/articles/516683-allgemeine-vorlagenJan 15, 2026/199 days
/de/articles/177220-superchat-freund-innen-einladenJan 19, 2026/195 days
/de/articles/14982-so-reichst-du-eine-meta-business-account-verifizierung-einJan 21, 2026/193 days
/de/articles/14934-faq-dein-superchat-postfach-im-uberblickJan 22, 2026/193 days
/de/articles/14996-losche-deine-whatsapp-nummer-im-meta-business-suiteJan 22, 2026/193 days
/de/articles/14895-so-anderst-oder-setzt-du-dein-passwort-zuruckJan 23, 2026/192 days
/de/articles/14884-allgemeine-profil-einstellungen-bearbeitenJan 23, 2026/191 days
/de/articles/14980-so-erstellst-du-dein-meta-business-kontoJan 23, 2026/191 days
/de/articles/14979-so-navigierst-du-die-meta-business-suiteJan 23, 2026/191 days
/de/articles/14890-benachrichtigungseinstellungen-bearbeitenJan 23, 2026/191 days
/de/articles/14929-so-sendest-du-eine-automatische-willkommensnachrichtJan 26, 2026/188 days
/de/articles/530124-whatsapp-spam-verdacht-richtlinien-durchsetzung-ubersichtJan 28, 2026/186 days
/de/articles/531106-erste-schritte-mit-automationsJan 28, 2026/186 days
/de/articles/531264-logik-nodesJan 28, 2026/186 days
/de/articles/531384-aktion-nodesJan 28, 2026/186 days
/de/articles/531443-automations-debuggen-und-fehler-behebenJan 28, 2026/186 days
/de/articles/531258-filter-bedingungenJan 28, 2026/186 days
/de/articles/14978-unterschied-zwischen-facebook-seite-facebook-konto-und-meta-business-kontoJan 29, 2026/185 days
/de/articles/14990-unterschied-zwischen-meta-business-account-whatsapp-konto-und-whatsapp-profilJan 29, 2026/185 days
/de/articles/532727-erste-schritte-shore-integrationJan 30, 2026/184 days
/de/articles/531130-was-sind-nicht-genehmigte-automatisierungenJan 30, 2026/184 days
/de/articles/545688-automations-fur-kampagnenFeb 3, 2026/180 days
/de/articles/545699-kampagnen-analyse-und-monitoringFeb 3, 2026/180 days

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A full age map of every article
Translation coverage and lag per language
Discoverability for search engines and AI answer engines

These teams document with HappySupport

How we measure

We read the help center's public sitemap, assign every URL to a language and evaluate the change date it declares. We then fetch a sample of article pages spread across the whole library and read titles, descriptions, structured data and interface controls off them. All of it runs under a clearly identifiable user agent, with pauses between requests.

Limits: change dates come from the underlying system and may have been reset in bulk during a migration. We call those days out separately. Pages that block us are left out of the sample. Nothing in this report says anything about the editorial quality of the articles.

Crawl: Crawled on Aug 2, 2026
Sample: Sample: 40 of 214 articles
Source: https://help.superchat.com/sitemap.xml

This report can be wrong

Everything here is measured automatically from public pages, so a report can misread a help center or miss part of it. If a number does not match what you know about your own help center, write to contact@happysupport.ai and we will check it and correct the report.

Superchat is a trademark of its respective owner. This report was produced independently and is not affiliated with Superchat.