Help center audit

The Superchat help center, audited

As of Aug 2, 2026

We audited the Superchat help center with a public crawl. This report covers 796 articles across German, English, Spanish, Italian, French, and Portuguese. Every number is read from the sitemap and the pages themselves, none of it is estimated.

Open the help center Superchat website

help.superchat.com

Start page of the Superchat help center, as it looked when the audit ran

Health score

good

out of 100

Platform

Intercom

Articles total

796

Findability

Based on a sample of 40 article pages. The values describe that sample, not every single page.

97.5
Meta descriptions
97.5 percent
100
Canonical tags
100 percent
25
Exactly one H1
25 percent
100
Images with alt text
100 percent
0
Very short articles
0 percent
0
Feedback control
0 percent
100
Breadcrumbs
100 percent
2.5
Table of contents
2.5 percent

Words per article: 563 median
Images per article: 9 median
Search in the help center: present

Health score

A weighted value across five areas. Anything we could not measure is left out rather than counted as a zero.

FreshnessWeight 3596
StructureWeight 1593
FindabilityWeight 2060
AI readinessWeight 20100
MultilingualWeight 1072

What we found

Every fixable problem this audit surfaced. Each row jumps to the details and the affected pages.

111 articles untouched for more than 6 monthsDetails

What stands out

Every statement names the number it came from.

Worth fixing

7 findings

3 articles have not been touched in over a year, the oldest for 551 days.
On Jul 6, 2026, 44 articles share the same change date, which is 20.6 percent of the library. That points at a migration rather than at real edits.
On Jun 25, 2026, 35 articles share the same change date, which is 16.4 percent of the library. That points at a migration rather than at real edits.
100 percent of the article URLs carry a number instead of a readable title. That is the platform's doing.
The articles offer no way to give feedback, so there is no signal about which article is not working.
French covers only 0.9 percent of the primary language, leaving roughly 212 articles untranslated.
French translations trail their source by a median of 70 days.

Good

2 findings

Only 14 percent of the articles are older than six months. This library is being maintained.
All 9 AI crawlers we checked are allowed to read this help center.

Particular to this help center

Observations specific to this help center, pulled straight from the crawl data.

Uneven translations

Coverage differs sharply by language: English reaches 100 percent of the primary library, while Portuguese sits at 0.9 percent.

A long stretch without updates

The longest gap without a single dated update spans 9 consecutive months.

Slowest translation

Translations into French trail their source articles by a median of 70 days.

Content age map

One tile per article, sorted from freshest to most outdated.

14%14 percent of the German articles are older than six months

Fresh under 1 month 59
Ripe 1 to 3 months 80
Turning 3 to 6 months 45
Stale 6 to 12 months 27
Rotten over 1 year 3

Half the library is under 43 days old. The other half stretches back 551 days.

Changes over time

Articles changed per month over the last 24 months. Each bar counts the articles whose last change falls in that month.

214 articles changed over the last 24 months. The busiest month was June 2026, with 64 articles.

September 2024: 0 articles
October 2024: 0 articles
November 2024: 0 articles
December 2024: 0 articles
January 2025: 3 articles
February 2025: 0 articles
March 2025: 0 articles
April 2025: 0 articles
May 2025: 0 articles
June 2025: 0 articles
July 2025: 0 articles
August 2025: 0 articles
September 2025: 0 articles
October 2025: 0 articles
November 2025: 1 articles
December 2025: 0 articles
January 2026: 24 articles
February 2026: 16 articles
March 2026: 21 articles
April 2026: 10 articles
May 2026: 11 articles
June 2026: 64 articles
July 2026: 64 articles
August 2026: 0 articles

Languages

Coverage relative to the primary language. Lag measures how many days a translation trails its source.

Language	Articles	Coverage	Lag
GermanPrimary	214	100%	no data
English	214	100%	0 days
Spanish	182	85%	0 days
Italian	182	85%	0 days
French	2	0.9%	70 days
Portuguese	2	0.9%	70 days

Visibility to AI answers

Whether ChatGPT, Claude and Perplexity are allowed to read and cite this help center at all, and whether they can tell how current an article is.

Crawler access

GPTBotallowed
OAI-SearchBotallowed
ChatGPT-Userallowed
ClaudeBotallowed
PerplexityBotallowed
Google-Extendedallowed
Applebot-Extendedallowed
CCBotallowed
Bytespiderallowed

llms.txt

present

Structured data

Article, BreadcrumbList, ListItem, Organization, Person

Visible change date

on 100 percent of the sampled pages

The oldest articles

Up to 30 articles, sorted by when they last changed.

/de/articles/98656-mp4-dateien-fur-die-videoverarbeitung-optimierenJan 28, 2025/551 days
/de/articles/14956-trustpilot-bewertungslink-hinzufugenJan 28, 2025/551 days
/de/articles/14957-provenexpert-bewertungslink-hinzufugenJan 28, 2025/551 days
/de/articles/388910-flixcheck-check-automatisiert-per-superchat-versendenNov 25, 2025/250 days
/de/articles/14953-so-richtest-du-deine-bewertungsprofile-einJan 7, 2026/207 days
/de/articles/27292-get-started-bewertungenJan 9, 2026/205 days
/de/articles/20417-so-reichst-du-eine-meta-beschwerde-einJan 12, 2026/202 days
Show all 30
1. /de/articles/516683-allgemeine-vorlagenJan 15, 2026/199 days
2. /de/articles/177220-superchat-freund-innen-einladenJan 19, 2026/195 days
3. /de/articles/14982-so-reichst-du-eine-meta-business-account-verifizierung-einJan 21, 2026/193 days
4. /de/articles/14934-faq-dein-superchat-postfach-im-uberblickJan 22, 2026/193 days
5. /de/articles/14996-losche-deine-whatsapp-nummer-im-meta-business-suiteJan 22, 2026/193 days
6. /de/articles/14895-so-anderst-oder-setzt-du-dein-passwort-zuruckJan 23, 2026/192 days
7. /de/articles/14884-allgemeine-profil-einstellungen-bearbeitenJan 23, 2026/191 days
8. /de/articles/14980-so-erstellst-du-dein-meta-business-kontoJan 23, 2026/191 days
9. /de/articles/14979-so-navigierst-du-die-meta-business-suiteJan 23, 2026/191 days
10. /de/articles/14890-benachrichtigungseinstellungen-bearbeitenJan 23, 2026/191 days
11. /de/articles/14929-so-sendest-du-eine-automatische-willkommensnachrichtJan 26, 2026/188 days
12. /de/articles/530124-whatsapp-spam-verdacht-richtlinien-durchsetzung-ubersichtJan 28, 2026/186 days
13. /de/articles/531106-erste-schritte-mit-automationsJan 28, 2026/186 days
14. /de/articles/531264-logik-nodesJan 28, 2026/186 days
15. /de/articles/531384-aktion-nodesJan 28, 2026/186 days
16. /de/articles/531443-automations-debuggen-und-fehler-behebenJan 28, 2026/186 days
17. /de/articles/531258-filter-bedingungenJan 28, 2026/186 days
18. /de/articles/14978-unterschied-zwischen-facebook-seite-facebook-konto-und-meta-business-kontoJan 29, 2026/185 days
19. /de/articles/14990-unterschied-zwischen-meta-business-account-whatsapp-konto-und-whatsapp-profilJan 29, 2026/185 days
20. /de/articles/532727-erste-schritte-shore-integrationJan 30, 2026/184 days
21. /de/articles/531130-was-sind-nicht-genehmigte-automatisierungenJan 30, 2026/184 days
22. /de/articles/545688-automations-fur-kampagnenFeb 3, 2026/180 days
23. /de/articles/545699-kampagnen-analyse-und-monitoringFeb 3, 2026/180 days

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A full age map of every article
Translation coverage and lag per language
Discoverability for search engines and AI answer engines

These teams document with HappySupport

How we measure

We read the help center's public sitemap, assign every URL to a language and evaluate the change date it declares. We then fetch a sample of article pages spread across the whole library and read titles, descriptions, structured data and interface controls off them. All of it runs under a clearly identifiable user agent, with pauses between requests.

Limits: change dates come from the underlying system and may have been reset in bulk during a migration. We call those days out separately. Pages that block us are left out of the sample. Nothing in this report says anything about the editorial quality of the articles.

Crawl: Crawled on Aug 2, 2026
Sample: Sample: 40 of 214 articles
Source: https://help.superchat.com/sitemap.xml

This report can be wrong

Everything here is measured automatically from public pages, so a report can misread a help center or miss part of it. If a number does not match what you know about your own help center, write to contact@happysupport.ai and we will check it and correct the report.

Superchat is a trademark of its respective owner. This report was produced independently and is not affiliated with Superchat.

Runs on Intercom

This help center is hosted on Intercom. If yours is too and the numbers above look familiar, the problem is usually not effort but tooling: articles go stale faster than anyone can rewrite them. HappySupport replaces the help center and keeps articles current automatically, with AI chat and a ticket inbox included. Your existing ticketing can stay where it is or move over.

See HappySupport as a Intercom alternative