The Document360 alternative that maintains the articles
Document360 gives you a strong editor, quote-based pricing and a bill that grows per project and per add-on. HappySupport is the help center that does the work itself: it writes, updates and translates your articles as your product changes, at a published price per plan. Enter your Document360 help center address and we'll bring everything across.
These teams document with HappySupport
Click through it once, the article is done
Document360's editor is genuinely good, and every article still starts the same way: you write each step, take each screenshot and assemble the guide by hand.
Here you click through the flow once. The recorder captures every click as its own step, takes the screenshots itself and annotates them. Whatever you say while clicking ends up in the text.
Half an hour of manual work per guide becomes two minutes.
Your product changes, your docs follow
Publishing is the part Document360 does well. What no editor can tell you is which of your articles stopped being true when last week's release shipped.
HappySupport connects to your product and spots what changed after each release. You get concrete edits for exactly the articles it affects, new screenshots included.
You review and approve. HappySupport does the rest.
Eight things you stop doing yourself after the switch
Document360 gives you a strong place to write. We take on the writing, and the upkeep after it.
Create articles just by clicking
Click through the flow once. Out comes a finished article with annotated screenshots, instead of half an hour of copy-and-paste per guide.
Your docs stay current when your product changes
Handoff spots what changed in the product and proposes updates for exactly the articles it affects. Nobody has to guess what went stale.
Create articles from what's in your code
Connect your repository and article drafts come out of what your team already wrote. The source of truth is the code, not a ticket.
Every article uses the same terms
Terms are agreed once and enforced across every article. No switching between account, profile and workspace on three consecutive pages.
Your help center checks itself
50 checks across seven categories run continuously over your help center: dead links, stale articles, missing images, structure, SEO. Much of it fixes itself in one click.
Your articles translate themselves
New languages appear automatically and stay current. Change the original and the translations follow, instead of quietly drifting apart.
Customers find answers without the exact words
Semantic search finds the right article even when nobody remembers the exact heading. Customers search in their words, not yours.
Share a single article by link
Every article has a link you can hand over mid-conversation in support, even out of a gated help center.
HappySupport and Document360, compared
Only the points where the two actually differ. What both do equally well is not on this list.
| Feature | HappySupport | Document360 |
|---|---|---|
| Create articles from a screen recording | ||
| Detect affected articles after a release | ||
| Screenshots re-captured when the UI changes | ||
| Published pricing | Quote-only since late 2024 | |
| Pricing model | Per plan | Per project and per team account |
| AI answers grounded in your own articles | Included | AI add-ons, billed separately |
| Automatic translation, kept in sync | Multilingual from the Business tier | |
| Continuous health check with auto-fix | 50 checks, 7 categories |
Ready to switch? Enter your Document360 help center address and we'll take it from there.
As of August 2026. Document360 has published no list prices since late 2024; plan and add-on details reflect its published plan descriptions and reported quote ranges. Please check Document360's current terms for the latest position.
Everything still works after the import
A knowledge base is years of shared links, screenshots and cross-references. Moving off Document360 leaves none of it behind.
Shared links keep working
Every old Document360 address gets a redirect automatically. Bookmarks, links in old tickets and Google results still land on the right article, so your SEO moves with you.
Internal references stay intact
Cross-references between your articles are detected and relinked. No dead links between articles that used to cite each other.
Every image comes across
Screenshots and graphics are brought over in full and hosted by us. Nothing to re-upload, and nothing left hanging off Document360 afterwards.
Your structure is preserved
Categories, subcategories and the order of your articles come across the way your readers already know them. Nobody has to relearn where anything lives.
“We hired 2.5 full-time people just to build and maintain our help center. HappySupport would have saved us over €5,000/month.”
Fabian SilbererCo-Founder of sevDesk and investor in HappySupportWhat to sort out when leaving Document360
The questions teams ask us before a migration.
Can I import my existing Document360 articles?+
Yes. Enter your Document360 help center address and we bring across articles, images and structure. You don't need to export anything or upload anything by hand.
What does quote-only pricing mean in practice?+
Since late 2024 Document360 shows plan names without prices and asks every buyer for a quote, so budgets are negotiated deal by deal. HappySupport publishes its plans; what you see on the pricing page is what you pay.
We run more than one product. What changes?+
In Document360 each knowledge base is its own project with its own bill, so a second product means a second contract line. HappySupport prices per plan, and the pricing page states openly what each plan includes, so you can price a second product before talking to anyone.
What happens to links our customers have already shared?+
Every old address gets a redirect automatically during the import. Shared links, bookmarks and Google results still land in the right place, so your SEO moves with you.
Where is our data hosted?+
In the EU, by default and at no extra cost. For teams with GDPR requirements this is the usual reason to start looking at alternatives.
How does HappySupport compare to Document360 on price?+
Directly, only by requesting a quote from them; reported Business-tier quotes land in the mid hundreds of USD per project per month, with AI features on top. Our plans are published on the pricing page, AI answers included.
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