Is there a free version of HappySupport with Git Handoff?+
No, HappySupport has no free plan, including for the helpdesk. Git Handoff is included from Professional at 399 euros a month and in Scale at 899 euros, billed yearly (479 or 1,079 euros billed monthly), excl. VAT, flat rather than per seat. You can try every plan free for 14 days without a credit card, and test Git Handoff with your own repository during that time.
Which Git providers does HappySupport Git Handoff support?+
GitHub and GitLab, in their cloud versions on github.com and gitlab.com. Bitbucket repositories can be connected, but Git Handoff does not read their commits yet. Self-hosted GitLab instances are not supported at the moment.
Which permissions does HappySupport need on my repository?+
You connect the repository with a personal access token. On GitHub it needs the Contents and Webhooks permissions, on GitLab the read_repository and api scopes. HappySupport needs the webhook permission to create the webhook itself. It writes nothing to your code, and the token is stored encrypted.
When does HappySupport check my commits?+
Right after every push and merged pull request, through the webhook. HappySupport also pulls new commits every night at 3:00 UTC, and you can refresh in the Changes area at any time. Changes from the last 30 days are analyzed, older ones are not.
Does HappySupport publish changes to my docs automatically?+
No. HappySupport writes the drafts automatically, but they are only applied when someone with admin rights clicks "Apply all". For new articles you choose whether they publish or wait as drafts, and Draft is the default. Edits to articles that are already published go live when you apply them.
Does HappySupport read only the diffs or my whole code?+
Both. The analysis reads the commit diffs. For drafts and new articles HappySupport reads more files from a copy of your repository when needed, for example to look up a button label or a setting. The copy is deleted when you remove the repository or the provider.
How does HappySupport tell that a change needs no docs?+
Refactors, tests, formatting and dependency bumps are filtered out before an AI reads them. For the remaining changes HappySupport checks whether an article becomes wrong and has to quote the affected passage. If it cannot, the article is not edited. Anything that still lands in your list you skip with a reason.
Does HappySupport turn code changes into release notes?+
Yes. The megaphone turns a change into a changelog entry that HappySupport drafts. Once published it appears on your help center's changelog page, in the widget's changelog tab and in the RSS feed, translated automatically.
Does Git Handoff update screenshots too?+
No, Git Handoff changes the text of your articles. For new flows you start the HappySupport Recorder from the suggestion. On Professional and Scale, HappySupport re-captures single screenshots in a cloud browser; that feature is in beta and runs separately from Git Handoff.