An AI chatbot that answers customers while you sleep
HappySupport's AI chatbot for customer service answers around the clock, only from your documentation, and cites the articles it used. Questions it cannot answer reach your team as a ticket, so nothing that arrives overnight gets lost.
These teams document with HappySupport
Most support questions are already answered somewhere in your docs. They still turn into tickets because no one can find the right spot.
AI chatbot for customer service that answers from your knowledge base
HappySupport's AI chatbot for customer service answers only from your own knowledge base and cites the articles it used, instead of guessing from training data. Because HappySupport also flags articles that go out of date when your product changes, answers stay right after a release. What it cannot answer goes to your team as a ticket.
HappySupport includes customer AI answers from Professional at 399 euros per month (250 answers) and on Scale at 899 euros (1,000 answers), billed yearly (479 or 1,079 euros billed monthly), excl. VAT, flat rather than per agent. Every plan starts with a 14-day free trial.
Answers from your content, not made up
The AI answers only based on your articles, no hallucinations, no invented features.
Every answer links to the articles it came from, so customers can read on whenever they need to.
Fewer tickets, faster resolutions
The AI answers recurring questions instantly, around the clock, in any language.
Your team focuses on the cases that truly need human judgment.
The AI shows you what your docs are missing
Unanswered questions are collected so you know exactly which article to write next.
Popular topics show you what your customers search for most often.
Direct feedback tells you which answers helped and which did not.
The AI chatbot, in detail
What it costs, what it answers from and what happens when it cannot help.
Is the AI chatbot free?+
No. Customer AI answers are included from Professional at 399 euros per month with 250 answers, and on Scale at 899 euros with 1,000; 250 more cost 100 euros per month, on request. Starter at 129 euros has no customer AI answers. These prices are billed yearly; billed monthly they are 479, 1,079, 120 and 155 euros, all excl. VAT. Every plan can be tested free for 14 days.
Can the chatbot give wrong answers?+
It is only as right as your articles, because it answers from nothing else. That is why HappySupport flags articles that go out of date when your product changes. If no article covers a question, the chatbot does not guess; it hands the conversation to your team.
How is it different from ChatGPT?+
ChatGPT answers from what it learned in training and knows nothing about your product. HappySupport's chatbot answers only from your help center articles and links every source, so a customer can check the answer.
How do I set up a chatbot for customer service?+
Write or import your help articles, turn on AI answers and embed the widget in your product with one line of code. The chatbot then answers in the help center and in the widget. Zendesk and Intercom articles import in one click.
What happens when the chatbot cannot help?+
It opens a ticket in the HappySupport inbox with the visitor's email and an AI-written summary of the problem. Your team replies by email, and the customer's replies land in the same thread.
Is the AI chatbot GDPR compliant?+
HappySupport is GDPR compliant, hosts customer data in Germany and provides a data processing agreement. AI answers are generated in the EU, with Microsoft Azure OpenAI in Sweden, and your data is never used for model training.
Your help center, ready before your coffee.
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