A help center hosted in the EU
Many docs tools run on US servers. HappySupport hosts your help center in Germany, GDPR-compliant, with a DPA and a published subprocessor list.
These teams document with HappySupport
Most help center tools process your content on servers outside the EU. For many European teams that is a problem.
You need a help center that is hosted in Europe and GDPR-compliant, with processing you can actually look up. That is exactly what HappySupport provides.
Your help center is hosted in the EU
HappySupport hosts your help center and docs on EU infrastructure: servers at Netcup in Germany and file storage at AWS in Frankfurt. AI features run through OpenAI under the EU-US Data Privacy Framework and a DPA, and your content is never used to train AI models.
Every provider is listed in our privacy policy, so you know where your data lives, with no compromise on features.
Privacy-compliant by design
Privacy is not an add-on at HappySupport, it is the default. Your docs and your users' data are processed GDPR-compliant.
Access, storage, and processing are built to meet the expectations of European teams.
Hosting European teams trust
From data location to access, every capability is built for privacy.
Hosted in the EU
Your help center is hosted in Europe.
Servers in Germany
Hosted on German soil.
GDPR-compliant
Privacy is the default, not an upsell.
Controlled access
You decide who can reach your content.
Data under control
You always know where your data lives.
Clear terms
A DPA and a published subprocessor list.
Hosting and privacy in detail
Pick the aspect that matters to you now.
Teams with strict privacy needs
What EU hosting covers, and what to check separately
Where the help center is stored, which company operates a service and where an AI request is processed are separate questions. EU hosting alone does not answer all three. Use the same checklist when comparing any provider.
| Part of the service | Published HappySupport information | What to confirm for your use case |
|---|---|---|
| Application hosting | Netcup in Germany | Hosting scope and operational access |
| File storage | AWS in Frankfurt | Files, retention and deletion requirements |
| AI-powered features | OpenAI (USA) under the EU-US Data Privacy Framework and a DPA; customer content is never used for AI training | Processing locations, applicable transfer safeguards and the features you will enable |
| Billing | The privacy policy lists Stripe | Billing data versus your published help content |
| Connected repositories | GitHub under your own agreement | Repository permissions and the code context shared with connected services |
This table summarizes the published privacy policy. Your help center content is hosted in Germany; AI features involve a US subprocessor, so ask us if you need a specific regional configuration.
Request the documents your team needs
The Data Processing Agreement is available from contact@happysupport.ai. Ask for the current subprocessor list, processing locations, retention/deletion terms and any transfer safeguards relevant to your deployment. Discuss private help-center access and AI features alongside those documents.
A public help center may still process visitor data. Avoid putting personal customer information in example articles, screenshots or recordings. Use a demonstration account and review content before publication.
For a small software company, combine this review with the startup setup guide and plan comparison. To inspect the product itself, use the demo.
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