Our pricing plans
Three plans for the job you need HappySupport to do. The help widget is always included, and you can add articles any time.
Starter
Create, publish and bring your help content into your product.
Create and publish
Capacity
50active articles
89€ / month per +100 active articles
- 1help center
- 1user
- 1additional language
Features
- AI recorder, writer and editor
- Help widget with article search
- Analytics & feedback
Professional
PopularKeep documentation accurate and answer customers automatically.
Everything in Starter, plus
Capacity
300active articles
89€ / month per +100 active articles
- 3help centers
- 5users
250AI answers / month
100€ / month per +250 AI answers
- 5additional languages
Features
- Git-based Handoff & code search
- Health audits & AI fixes
- Automatic screenshot updatesSoon
- Custom domain & branding
- Password protection
Scale
Personalize support and guide users inside your product.
Everything in Professional, plus
Capacity
750active articles
89€ / month per +100 active articles
- 5help centers
- 10users
1,000AI answers / month
100€ / month per +250 AI answers
- 10additional languages
- 10,000activation MAU
Features
- In-app banners
- Guided in-app toursSoon
- Audience targeting
- SSO & app authentication
What's in each plan?
Each plan includes everything in the one before it. For new features, move up a plan. For more volume, just add capacity.
Create and publish
Get your help center written, translated and live
Add more: 89€ / month per +100 active articles
Translations update automatically
Help widget and AI answers
Self-service for your customers, right inside your product
Add more: 100€ / month per +250 AI answers
No automatic overage charges
Publish
How your content reaches readers
Maintain
Keep published content correct while the product moves
Activate
Reach and guide users inside your product
Service and security
Hosting, data protection and the help you get from us
Not sure which plan fits?
Drafts and translations do not count as active articles, and searching never spends an AI answer.
You'll talk to
Niklas Gysinn
Founder of HappySupport
Teams that document faster
“Every product update used to mean a week of updating screenshots and rewriting guides. Now our docs update themselves. My team finally works on customer success instead of content maintenance.”
Lisa AlberDirector of Customer Success“We hired 2.5 full-time people just to build and maintain our help center. HappySupport would have saved us over €5,000/month.”
Fabian SilbererCo-Founder of sevDesk and investor in HappySupport“We had 200+ Zendesk articles and no idea which ones were still accurate. Now we know. Automatically.”
Benedikt BrandCEO of FlipEverything else you need to know
Cannot find what you are looking for? Write to us, we are happy to help.
Do I need a credit card for the trial?+
No. You can use every Scale capability for 14 days without a credit card, then choose the plan that matches the work you need HappySupport to do.
What counts as an “active article”?+
A published source article in one of your help centers counts as one active article. Drafts, archived articles and translated versions do not count, and there is no monthly limit on how many articles you can create.
What if I need more articles?+
Add one or more article-capacity packs for 89€ per month each. Every pack adds 100 active articles without changing your plan or unlocking a different feature bundle.
What happens when I reach my article limit?+
We warn you before you reach it. Existing articles stay published and nothing is deleted or taken offline automatically; publish more by archiving an article, adding capacity or moving to a larger plan.
Is the help widget included in Starter?+
Yes. The help widget, article browsing and standard search are included in every plan. Customers can find your published content without consuming an AI answer.
What counts as an AI answer?+
An AI answer is generated when the widget uses your knowledge to compose a direct response to a customer question. Opening the widget, browsing articles and using standard search do not consume the allowance.
What happens when the AI-answer allowance runs out?+
AI-generated responses pause until the allowance resets or you add a capacity pack. Article browsing and standard search keep working, and we never add overage charges automatically.
Can I change my plan at any time?+
Yes. Upgrade when you need a new capability bundle or downgrade at the next billing period. If you only need more articles or AI answers, add capacity without changing plans.
Where is my data stored?+
On servers in Germany and the EU. HappySupport is GDPR-compliant and does not use your content to train AI models.
Do you offer custom enterprise plans?+
Yes. For higher volumes, additional user seats, or special security requirements, we are happy to put together a custom offer. Just get in touch.
Does Starter include customer AI answers?+
No. Starter includes the AI recorder, writer and editor, plus article browsing and search in the widget. AI answers for your customers start with Professional (250 per month) and Scale (1,000 per month).
Are automatic screenshot updates available yet?+
Not yet, they are coming soon for Professional and Scale. Today the recorder captures screenshots with every workflow, and Git Handoff proposes updates to the articles a release affects.
Your help center, ready before your coffee.
Start for free and publish your first article today.
Book a demo