Our pricing plans

No. HappySupport charges one flat price per plan: 129 EUR for Starter, 399 EUR for Professional and 899 EUR for Scale a month, billed yearly, or 155, 479 or 1,079 EUR billed monthly, plus VAT. The plans include 1, 5 or 10 team members, and the price does not grow with every agent you add. Larger teams can ask for a custom offer.

No. HappySupport does not bill AI answers per resolution. Professional includes 250 customer AI answers a month and Scale includes 1,000. When the allowance is used up, AI answers pause until it resets or you add a pack of 250 on request, for 100 EUR a month billed yearly (120 EUR billed monthly) plus VAT; there are no automatic overage charges.

No. You can use every Scale capability for 14 days without a credit card, then choose the plan that matches the work you need HappySupport to do. Nothing renews automatically: when the trial ends, you choose a plan to continue.

No. All prices exclude VAT. Customers in Germany pay 19% VAT on top, and businesses elsewhere in the EU with a valid VAT ID are invoiced under the reverse-charge rule. You pay by card or SEPA direct debit.

Yes. The list prices of 129, 399 and 899 EUR a month are billed yearly and upfront: 1,548, 4,788 or 10,788 EUR a year, plus VAT. Billed monthly, the same plans cost 20% more, 155, 479 or 1,079 EUR a month, and you can cancel at the end of any month. Add-ons follow the interval of your plan. You can switch the interval in the billing portal: monthly to yearly applies right away, yearly to monthly at the end of the year.

An active article is any article people outside your team can read: published, used by the AI, or shared by link. Drafts and translations don't count, and there is no limit on how many articles you write.

Ask us for one or more article-capacity packs at 89€ per month each, billed yearly (107€ billed monthly), plus VAT. Every pack adds 100 active articles without changing your plan or unlocking a different feature bundle.

Existing articles stay published, nothing is deleted or taken offline automatically, and you can keep writing drafts. To publish or share another article, archive one, add capacity or move to a larger plan.

Yes. The help widget, article browsing and standard search are included in every plan. Customers can find your published content without consuming an AI answer.

An AI answer is generated when the widget uses your knowledge to compose a direct response to a customer question. Opening the widget, browsing articles and using standard search do not consume the allowance.

AI-generated responses pause until the allowance resets or you add a capacity pack. Article browsing and standard search keep working, and we never add overage charges automatically.

Yes. Upgrade when you need a new capability bundle or downgrade at the next billing period. If you only need more articles or AI answers, add capacity without changing plans.

On servers in Germany and the EU. HappySupport is GDPR-compliant and does not use your content to train AI models.

Yes. For higher volumes, additional user seats, or special security requirements, we are happy to put together a custom offer. Just get in touch.

No. Starter includes the AI recorder, writer and editor, plus article browsing and search in the widget. AI answers for your customers start with Professional (250 per month) and Scale (1,000 per month).

Yes, for single screenshots, on Professional and Scale: when the interface changes, HappySupport re-captures the screenshot and re-applies your masking. Whole flows are not re-recorded automatically yet; Git Handoff proposes updates to the articles a release affects.