HappySupport
Help center audit

The awork help center, audited

As of Aug 2, 2026

We audited the awork help center with a public crawl. This report covers 304 articles across German and English. Every number is read from the sitemap and the pages themselves, none of it is estimated.

Open the help centerawork website
support.awork.com
Start page of the awork help center, as it looked when the audit ran
100

Health score

excellent

out of 100

Platform

HappySupport

Articles total

304

Categories

25

Languages

2

Primary language: German

Domain

support.awork.com

Own domain

Sitemap

354 entries

Sitemap index

Collaboration tools like awork are adopted by whole teams at once, so the help center carries the onboarding load for every seat that never gets a training session. Its quality decides how much of that load lands on support instead.

Findability

Based on a sample of 40 article pages. The values describe that sample, not every single page.

  • 100
    Meta descriptions
    100 percent
  • 100
    Canonical tags
    100 percent
  • 100
    Exactly one H1
    100 percent
  • 100
    Images with alt text
    100 percent
  • 0
    Very short articles
    0 percent
  • 0
    Feedback control
    0 percent
  • 97.5
    Breadcrumbs
    97.5 percent
  • 0
    Table of contents
    0 percent
Words per article
655 median
Images per article
3 median
Search in the help center
present

Health score

A weighted value across five areas. Anything we could not measure is left out rather than counted as a zero.

  • FreshnessWeight 35100
  • StructureWeight 1598
  • FindabilityWeight 20100
  • AI readinessWeight 20100
  • MultilingualWeight 10100

What stands out

Every statement names the number it came from.

Worth fixing

3 findings

  • On Jul 30, 2026, 59 articles share the same change date, which is 38.8 percent of the library. That points at a migration rather than at real edits.

  • On Jul 8, 2026, 51 articles share the same change date, which is 33.6 percent of the library. That points at a migration rather than at real edits.

  • The articles offer no way to give feedback, so there is no signal about which article is not working.

Good

2 findings

  • Only 0 percent of the articles are older than six months. This library is being maintained.

  • All 9 AI crawlers we checked are allowed to read this help center.

Particular to this help center

Observations specific to this help center, pulled straight from the crawl data.

A long stretch without updates

The longest gap without a single dated update spans 22 consecutive months.

Almost all updates in one month

July 2026 alone accounts for 152 updates, 100 percent of all dated activity in the last two years.

Many updates on the same day

On Jul 30, 2026, 59 articles were stamped with the same date, 38.8 percent of everything that carries one. That points to a migration or a bulk re-save rather than an editing pass.

Content age map

One tile per article, sorted from freshest to most outdated.

0%0 percent of the German articles are older than six months

  • Fresh under 1 month 152
  • Ripe 1 to 3 months 0
  • Turning 3 to 6 months 0
  • Stale 6 to 12 months 0
  • Rotten over 1 year 0

Half the library is under 9 days old. The other half stretches back 25 days.

Changes over time

Articles changed per month over the last 24 months. Each bar counts the articles whose last change falls in that month.

152 articles changed over the last 24 months. The busiest month was July 2026, with 152 articles.

  1. September 2024: 0 articles
  2. October 2024: 0 articles
  3. November 2024: 0 articles
  4. December 2024: 0 articles
  5. January 2025: 0 articles
  6. February 2025: 0 articles
  7. March 2025: 0 articles
  8. April 2025: 0 articles
  9. May 2025: 0 articles
  10. June 2025: 0 articles
  11. July 2025: 0 articles
  12. August 2025: 0 articles
  13. September 2025: 0 articles
  14. October 2025: 0 articles
  15. November 2025: 0 articles
  16. December 2025: 0 articles
  17. January 2026: 0 articles
  18. February 2026: 0 articles
  19. March 2026: 0 articles
  20. April 2026: 0 articles
  21. May 2026: 0 articles
  22. June 2026: 0 articles
  23. July 2026: 152 articles
  24. August 2026: 0 articles

Languages

Coverage relative to the primary language. Lag measures how many days a translation trails its source.

LanguageArticlesCoverageLag
GermanPrimary152100%no data
English152100%0 days

Visibility to AI answers

Whether ChatGPT, Claude and Perplexity are allowed to read and cite this help center at all, and whether they can tell how current an article is.

Crawler access

  • GPTBotallowed
  • OAI-SearchBotallowed
  • ChatGPT-Userallowed
  • ClaudeBotallowed
  • PerplexityBotallowed
  • Google-Extendedallowed
  • Applebot-Extendedallowed
  • CCBotallowed
  • Bytespiderallowed

llms.txt

present

Structured data

BreadcrumbList, CollectionPage, EntryPoint, HowTo, HowToStep, ImageObject, ItemList, ListItem, Organization, SearchAction, TechArticle, WebSite

Visible change date

on 97.5 percent of the sampled pages

The oldest articles

Up to 30 articles, sorted by when they last changed.

  1. /de/articles/awork-connect-als-externer-user-nutzen-MKMDk6UEuYPHJul 8, 2026/25 days
  2. /de/articles/meine-erfassten-zeiten-LMts6rBFNToeJul 8, 2026/25 days
  3. /de/articles/eine-rechnung-erzeugen-zc6ul6qOsOG4Jul 8, 2026/25 days
  4. /de/articles/die-awork-browser-erweiterung-zur-zeiterfassung-chrome-and-arc-yTrf7w4JtckhJul 8, 2026/25 days
  5. /de/articles/prompt-beispiele-fur-awork-ai-kh1wx4SxiPcIJul 8, 2026/25 days
  6. /de/articles/hilfreiche-ai-tools-WcODSx9i2aLVJul 8, 2026/25 days
  7. /de/articles/awork-mobile-app-ios-and-android-CGahmxpwnIGJJul 8, 2026/25 days
  8. Show all 30
    1. /de/articles/os-agentursoftware-integration-rWNYuGt0XrkDJul 8, 2026/25 days
    2. /de/articles/hellohq-integration-zddZiZRubNScJul 8, 2026/25 days
    3. /de/articles/google-sheets-integration-8ckigEX8irSLJul 8, 2026/25 days
    4. /de/articles/ottokit-integration-MZ130D74ZX39Jul 8, 2026/25 days
    5. /de/articles/shift-integration-QqXgAerdTO2IJul 8, 2026/25 days
    6. /de/articles/n8n-integration-HD3AhM98FS7TJul 8, 2026/25 days
    7. /de/articles/memtime-integration-SKjhui6WH78ZJul 8, 2026/25 days
    8. /de/articles/usu-integration-hvj66HVhhRWQJul 8, 2026/25 days
    9. /de/articles/google-drivemicrosoft-onedrive-integration-3Zc054AL3cmyJul 8, 2026/25 days
    10. /de/articles/daten-aus-trello-importieren-RNFsgaBCHVIiJul 8, 2026/25 days
    11. /de/articles/daten-aus-meistertask-importieren-UbLp6F6rA3fsJul 8, 2026/25 days
    12. /de/articles/nocrm-integration-tcwEedXgAojHJul 8, 2026/25 days
    13. /de/articles/junico-partnerschaft-h4z9Yc9v6YzGJul 8, 2026/25 days
    14. /de/articles/onboarding-tutorial-qAJlg8HVBAOcJul 8, 2026/25 days
    15. /de/articles/onboarding-pakete-e8VuJ1agXloDJul 8, 2026/25 days
    16. /de/articles/so-arbeiten-andere-agenturen-mit-awork-ejPRsNOncafzJul 8, 2026/25 days
    17. /de/articles/informationssicherheit-and-iso-270012022-uLPw9U0TbcpZJul 8, 2026/25 days
    18. /de/articles/datenschutz-und-dsgvo-bei-awork-UB7kyYOOVtOGJul 8, 2026/25 days
    19. /de/articles/sub-prozessoren-and-datenflusse-3x9SMpdWaCX6Jul 8, 2026/25 days
    20. /de/articles/technische-and-organisatorische-massnahmen-toms-949jeudsxA2WJul 8, 2026/25 days
    21. /de/articles/awork-und-ki-jZ8b0hUUSGR5Jul 8, 2026/25 days
    22. /de/articles/vorfalle-and-sicherheitsmeldungen-RPIfYOx3ULvFJul 8, 2026/25 days
    23. /de/articles/die-wichtigsten-dokumente-and-zertifikate-fJQuQGIoqbqyJul 8, 2026/25 days
Request your own audit

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Drop in the URL, we crawl it and send the full report by email. Usually within two working days. Whether it gets published is your call.

  • A full age map of every article
  • Translation coverage and lag per language
  • Discoverability for search engines and AI answer engines

The public home page of your help center is enough, with or without https://. We crawl the rest from there.

We use the address for this report only. No newsletter, no reselling.

These teams document with HappySupport

How we measure

We read the help center's public sitemap, assign every URL to a language and evaluate the change date it declares. We then fetch a sample of article pages spread across the whole library and read titles, descriptions, structured data and interface controls off them. All of it runs under a clearly identifiable user agent, with pauses between requests.

Limits: change dates come from the underlying system and may have been reset in bulk during a migration. We call those days out separately. Pages that block us are left out of the sample. Nothing in this report says anything about the editorial quality of the articles.

Crawl
Crawled on Aug 2, 2026
Sample
Sample: 40 of 152 articles
Source
https://support.awork.com/sitemap.xml

This report can be wrong

Everything here is measured automatically from public pages, so a report can misread a help center or miss part of it. If a number does not match what you know about your own help center, write to contact@happysupport.ai and we will check it and correct the report.

awork is a trademark of its respective owner. This report was produced independently and is not affiliated with awork.

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