Help center audit

The monday.com help center, audited

As of Aug 2, 2026

We audited the monday.com help center with a public crawl. This report covers 2,394 articles across English, Spanish, French, Portuguese, German, and Japanese. Every number is read from the sitemap and the pages themselves, none of it is estimated.

Open the help center monday.com website

support.monday.com

Start page of the monday.com help center, as it looked when the audit ran

Health score

fair

out of 100

Platform

Zendesk Guide

Articles total

2,394

Findability

Based on a sample of 33 article pages. The values describe that sample, not every single page.

100
Meta descriptions
100 percent
100
Canonical tags
100 percent
3
Exactly one H1
3 percent
38.6
Images with alt text
38.6 percent
0
Very short articles
0 percent
0
Feedback control
0 percent
100
Breadcrumbs
100 percent
57.6
Table of contents
57.6 percent

Words per article: 1,269 median
Images per article: 72 median
Search in the help center: not measurable

Health score

A weighted value across five areas. Anything we could not measure is left out rather than counted as a zero.

FreshnessWeight 3583
StructureWeight 1588
FindabilityWeight 2050
AI readinessWeight 2080
MultilingualWeight 1076

What we found

Every fixable problem this audit surfaced. Each row jumps to the details and the affected pages.

637 articles untouched for more than 6 monthsDetails

What stands out

Every statement names the number it came from.

Worth fixing

8 findings

26.6 percent of the articles are older than six months.
64 articles have not been touched in over a year, the oldest for 760 days.
The help center's front page refused our request with status 403, so we could not check what is on it.
100 percent of the article URLs carry a number instead of a readable title. That is the platform's doing.
61 percent of the images have no alt text, which makes them invisible to screen readers and to image search.
The articles offer no way to give feedback, so there is no signal about which article is not working.
There is no llms.txt, so AI systems get no curated entry point into the documentation.
Russian covers only 2.6 percent of the primary language, leaving roughly 642 articles untranslated.

Good

1 finding

All 9 AI crawlers we checked are allowed to read this help center.

Particular to this help center

Observations specific to this help center, pulled straight from the crawl data.

Uneven translations

Coverage differs sharply by language: Spanish reaches 54.3 percent of the primary library, while Russian sits at 2.6 percent.

Oldest article

The oldest dated article is The item pop up card: last updated on Jul 3, 2024, 760 days ago.

Broad language set

The help center publishes in 7 languages, more than most libraries in this directory attempt.

Content age map

One tile per article, sorted from freshest to most outdated.

26.6%26.6 percent of the English articles are older than six months

Fresh under 1 month 199
Ripe 1 to 3 months 166
Turning 3 to 6 months 119
Stale 6 to 12 months 111
Rotten over 1 year 64

Half the library is under 68 days old. The other half stretches back 760 days.

Changes over time

Articles changed per month over the last 24 months. Each bar counts the articles whose last change falls in that month.

654 articles changed over the last 24 months. The busiest month was July 2026, with 206 articles.

September 2024: 0 articles
October 2024: 0 articles
November 2024: 1 articles
December 2024: 1 articles
January 2025: 1 articles
February 2025: 19 articles
March 2025: 3 articles
April 2025: 18 articles
May 2025: 4 articles
June 2025: 5 articles
July 2025: 7 articles
August 2025: 18 articles
September 2025: 38 articles
October 2025: 15 articles
November 2025: 10 articles
December 2025: 14 articles
January 2026: 13 articles
February 2026: 30 articles
March 2026: 49 articles
April 2026: 40 articles
May 2026: 53 articles
June 2026: 105 articles
July 2026: 206 articles
August 2026: 4 articles

Languages

Coverage relative to the primary language. Lag measures how many days a translation trails its source.

Language	Articles	Coverage	Lag
EnglishPrimary	659	100%	no data
Spanish	358	54.3%	0 days
French	358	54.3%	0 days
Portuguese	349	53%	0 days
German	336	51%	0 days
Japanese	317	48.1%	0 days
Russian	17	2.6%	0 days

Visibility to AI answers

Whether ChatGPT, Claude and Perplexity are allowed to read and cite this help center at all, and whether they can tell how current an article is.

Crawler access

GPTBotallowed
OAI-SearchBotallowed
ChatGPT-Userallowed
ClaudeBotallowed
PerplexityBotallowed
Google-Extendedallowed
Applebot-Extendedallowed
CCBotallowed
Bytespiderallowed

llms.txt

absent

Structured data

Answer, Article, ContactPoint, FAQPage, ImageObject, Organization, Question, WebSite

Visible change date

on 100 percent of the sampled pages

The oldest articles

Up to 30 articles, sorted by when they last changed.

/hc/en-us/articles/360001568919-The-item-pop-up-cardJul 3, 2024/760 days
/hc/en-us/articles/360002328879-The-I-Was-Mentioned-WidgetJul 7, 2024/756 days
/hc/en-us/articles/360002328919-Board-Updates-WidgetJul 7, 2024/756 days
/hc/en-us/articles/360002383219-The-Embed-Everything-WidgetJul 7, 2024/756 days
/hc/en-us/articles/19355252510354-WorkCanvas-copy-paste-from-MiroJul 7, 2024/756 days
/hc/en-us/articles/19176857099538-WorkCanvas-sharing-permissionsNov 28, 2024/612 days
/hc/en-us/articles/22106086618258-WorkCanvas-table-elementDec 30, 2024/580 days
Show all 30
1. /hc/en-us/articles/4404332596498-The-Bubble-ChartJan 20, 2025/559 days
2. /hc/en-us/articles/360001264249-The-Files-Gallery-ViewFeb 3, 2025/545 days
3. /hc/en-us/articles/4411048904082-File-annotationsFeb 3, 2025/545 days
4. /hc/en-us/articles/360000292500-How-to-share-projects-with-guestsFeb 3, 2025/545 days
5. /hc/en-us/articles/360019261259-The-IF-FunctionFeb 3, 2025/545 days
6. /hc/en-us/articles/360020246419-The-Text-WidgetFeb 3, 2025/545 days
7. /hc/en-us/articles/4415714043538-The-Llama-Farm-WidgetFeb 4, 2025/544 days
8. /hc/en-us/articles/360001553340-SAML-ADFSFeb 5, 2025/543 days
9. /hc/en-us/articles/115005319609-How-to-enable-or-disable-desktop-notificationsFeb 11, 2025/537 days
10. /hc/en-us/articles/360002138760-Testing-beta-features-with-monday-labsFeb 11, 2025/537 days
11. /hc/en-us/articles/115005720725-How-to-change-the-first-day-of-the-week-in-my-calendarFeb 11, 2025/537 days
12. /hc/en-us/articles/4410500266514-How-to-set-a-session-duration-on-your-accountFeb 11, 2025/537 days
13. /hc/en-us/articles/18705654232466-Claim-your-business-domain-on-monday-comFeb 11, 2025/537 days
14. /hc/en-us/articles/360000769869-monday-com-Frameworks-Standards-and-CertificationsFeb 11, 2025/537 days
15. /hc/en-us/articles/8491691268754-Tenant-level-restrictionsFeb 11, 2025/537 days
16. /hc/en-us/articles/360010488459-The-monday-com-status-pageFeb 11, 2025/537 days
17. /hc/en-us/articles/360011981820-How-to-update-my-VAT-ID-numberFeb 12, 2025/536 days
18. /hc/en-us/articles/360000461565-Custom-SAML-2-0Feb 15, 2025/533 days
19. /hc/en-us/articles/360000810329-Google-Single-Sign-OnFeb 20, 2025/528 days
20. /hc/en-us/articles/4663657357970-Team-collaboration-with-workdocsFeb 25, 2025/523 days
21. /hc/en-us/articles/360000639499-Can-I-change-the-currency-of-my-accountMar 11, 2025/509 days
22. /hc/en-us/articles/360002808919-The-Bookmarks-WidgetMar 15, 2025/505 days
23. /hc/en-us/articles/4452237638546-Group-your-board-by-anythingMar 18, 2025/502 days

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Drop in the URL, we crawl it and send the full report by email. Usually within two working days. Whether it gets published is your call.

A full age map of every article
Translation coverage and lag per language
Discoverability for search engines and AI answer engines

These teams document with HappySupport

How we measure

We read the help center's public sitemap, assign every URL to a language and evaluate the change date it declares. We then fetch a sample of article pages spread across the whole library and read titles, descriptions, structured data and interface controls off them. All of it runs under a clearly identifiable user agent, with pauses between requests.

Limits: change dates come from the underlying system and may have been reset in bulk during a migration. We call those days out separately. Pages that block us are left out of the sample. Nothing in this report says anything about the editorial quality of the articles.

Crawl: Crawled on Aug 2, 2026
Sample: Sample: 33 of 659 articles
Source: https://support.monday.com/hc/sitemap.xml

This report can be wrong

Everything here is measured automatically from public pages, so a report can misread a help center or miss part of it. If a number does not match what you know about your own help center, write to contact@happysupport.ai and we will check it and correct the report.

monday.com is a trademark of its respective owner. This report was produced independently and is not affiliated with monday.com.

Runs on Zendesk Guide

This help center is hosted on Zendesk Guide. If yours is too and the numbers above look familiar, the problem is usually not effort but tooling: articles go stale faster than anyone can rewrite them. HappySupport replaces the help center and keeps articles current automatically, with AI chat and a ticket inbox included. Your existing ticketing can stay where it is or move over.

See HappySupport as a Zendesk alternative