Help center audit

Personio

As of Aug 2, 2026

This report comes from a public crawl of the Personio help center. It covers 1,708 articles across German, English, and Spanish. Every number is read from the sitemap and the pages themselves, none of it is estimated.

Open the help center Personio website

support.personio.de

Start page of the Personio help center, as it looked when the audit ran

Health score

fair

out of 100

Platform

Zendesk Guide

Articles total

1,708

Content age map

One tile per article, sorted from freshest to most outdated.

0.2%0.2 percent of the German articles are older than six months

Fresh under 1 month 145
Ripe 1 to 3 months 233
Turning 3 to 6 months 240
Stale 6 to 12 months 1
Rotten over 1 year 0

Half the library is under 66 days old. The other half stretches back 283 days.

Changes over time

Articles changed per month over the last 24 months. Each bar counts the articles whose last change falls in that month.

619 articles changed over the last 24 months. The busiest month was March 2026, with 196 articles.

September 2024: 0 articles
October 2024: 0 articles
November 2024: 0 articles
December 2024: 0 articles
January 2025: 0 articles
February 2025: 0 articles
March 2025: 0 articles
April 2025: 0 articles
May 2025: 0 articles
June 2025: 0 articles
July 2025: 0 articles
August 2025: 0 articles
September 2025: 0 articles
October 2025: 1 articles
November 2025: 0 articles
December 2025: 0 articles
January 2026: 0 articles
February 2026: 1 articles
March 2026: 196 articles
April 2026: 37 articles
May 2026: 86 articles
June 2026: 152 articles
July 2026: 146 articles
August 2026: 0 articles

Health score

A weighted value across five areas. Anything we could not measure is left out rather than counted as a zero.

FreshnessWeight 35100
StructureWeight 1580
FindabilityWeight 2049
AI readinessWeight 2066
MultilingualWeight 1095

What stands out

Every statement names the number it came from.

Worth fixing

8 findings

On Mar 5, 2026, 167 articles share the same change date, which is 27 percent of the library. That points at a migration rather than at real edits.
The help center's front page refused our request with status 403, so we could not check what is on it.
100 percent of the article URLs carry a number instead of a readable title. That is the platform's doing.
72 percent of the images have no alt text, which makes them invisible to screen readers and to image search.
The articles offer no way to give feedback, so there is no signal about which article is not working.
There is no llms.txt, so AI systems get no curated entry point into the documentation.
The articles carry no structured data. Machines see a web page, not an article with an author and a date.
Spanish covers only 76.1 percent of the primary language, leaving roughly 148 articles untranslated.

Good

2 findings

Only 0.2 percent of the articles are older than six months. This library is being maintained.
All 9 AI crawlers we checked are allowed to read this help center.

Languages

Coverage relative to the primary language. Lag measures how many days a translation trails its source.

Language	Articles	Coverage	Lag
GermanPrimary	619	100%	no data
English	618	99.8%	0 days
Spanish	471	76.1%	0 days

Visibility to AI answers

Whether ChatGPT, Claude and Perplexity are allowed to read and cite this help center at all, and whether they can tell how current an article is.

Crawler access

GPTBotallowed
OAI-SearchBotallowed
ChatGPT-Userallowed
ClaudeBotallowed
PerplexityBotallowed
Google-Extendedallowed
Applebot-Extendedallowed
CCBotallowed
Bytespiderallowed

llms.txt

absent

Structured data

none found

Visible change date

on 91.4 percent of the sampled pages

Findability

Based on a sample of 35 article pages. The values describe that sample, not every single page.

91.4
Meta descriptions
91.4 percent
91.4
Canonical tags
91.4 percent
8.6
Exactly one H1
8.6 percent
27.9
Images with alt text
27.9 percent
8.6
Very short articles
8.6 percent
0
Feedback control
0 percent
88.6
Breadcrumbs
88.6 percent
0
Table of contents
0 percent

Words per article: 1,147 median
Images per article: 6 median
Search in the help center: not measurable

The oldest articles

Up to 30 articles, sorted by when they last changed.

/hc/de/articles/28386360511389-Erfahren-Sie-wie-Sie-Flaggen-hinzufügenOct 23, 2025/283 days
/hc/de/articles/33858864100893-Fehlerbehebung-Warum-kann-ein-Mitarbeiter-auf-die-Recruiting-App-zugreifen-aber-nicht-auf-BewerbungenFeb 26, 2026/157 days
/hc/de/articles/33743475674141-TESTartikel-Translation-Memory-für-VideolinksMar 2, 2026/153 days
/hc/de/articles/19085022888477-Entsendungen-ins-AuslandMar 5, 2026/150 days
/hc/de/articles/18581132492573-So-nutzen-Sie-Ihren-AbwesenheitskalenderMar 5, 2026/150 days
/hc/de/articles/18435631321373-Umfrageergebnisse-mit-individuellem-Bericht-teilenMar 5, 2026/150 days
/hc/de/articles/18581054524189-So-greifen-Sie-auf-Ihre-Dokumente-in-Personio-zuMar 5, 2026/150 days
/hc/de/articles/17992163342749-Erste-Schritte-mit-UmfragenMar 5, 2026/150 days
/hc/de/articles/17710517111069-Export-von-Stundenlöhnen-mit-der-DATEV-IntegrationMar 5, 2026/150 days
/hc/de/articles/17320113743133-Ziele-konfigurieren-Führungskräfte-und-reguläre-MitarbeitendeMar 5, 2026/150 days
/hc/de/articles/17475536553885-Xero-Integration-einrichtenMar 5, 2026/150 days
/hc/de/articles/17212790405149-Der-Performance-Bereich-für-MitarbeitendeMar 5, 2026/150 days
/hc/de/articles/16153923966749-halion-clock-itMar 5, 2026/150 days
/hc/de/articles/15289026059165-Übersicht-über-die-DATEV-IntegrationMar 5, 2026/150 days
/hc/de/articles/14951759607197-Nmbrs-von-WorldofWorkMar 5, 2026/150 days
/hc/de/articles/13417941755677-Unternehmensziele-verwaltenMar 5, 2026/150 days
/hc/de/articles/11302635602077-JobShop-von-talentsconnectMar 5, 2026/150 days
/hc/de/articles/7916735737117-Anwesenheiten-implementierenMar 5, 2026/150 days
/hc/de/articles/6990895507997-Stellenanzeigen-in-LinkedIn-veröffentlichenMar 5, 2026/150 days
/hc/de/articles/6884775731741-Best-Practice-So-schreiben-Sie-eine-gute-StellenbeschreibungMar 5, 2026/150 days
/hc/de/articles/5918224126621-DE-Dynamic-Links-TESTMar 5, 2026/150 days
/hc/de/articles/4426926314269-Kurse-und-Sitzungen-in-Personio-hinzufügenMar 5, 2026/150 days
/hc/de/articles/4407808203409-Interview-Einladungen-an-Bewerbende-sendenMar 5, 2026/150 days
/hc/de/articles/360019060937-Überblick-über-die-Einrichtung-der-DATEV-IntegrationMar 5, 2026/150 days
/hc/de/articles/360017540757-Übersicht-über-das-OrgchartMar 5, 2026/150 days
/hc/de/articles/360007488698-Kurzarbeit-KUGMar 5, 2026/150 days
/hc/de/articles/360003350218-So-aktualisieren-Sie-Links-zum-BewerbungsformularMar 5, 2026/150 days
/hc/de/articles/360002772517-Best-Practice-Interne-KommunikationMar 5, 2026/150 days
/hc/de/articles/360001314377-In-Personio-mit-externen-Recruitern-zusammenarbeitenMar 5, 2026/150 days
/hc/de/articles/360002389597-Best-Practice-Einbindung-des-BetriebsratsMar 5, 2026/150 days

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A full age map of every article
Translation coverage and lag per language
Discoverability for search engines and AI answer engines

These teams document with HappySupport

How we measure

We read the help center's public sitemap, assign every URL to a language and evaluate the change date it declares. We then fetch a sample of article pages spread across the whole library and read titles, descriptions, structured data and interface controls off them. All of it runs under a clearly identifiable user agent, with pauses between requests.

Limits: change dates come from the underlying system and may have been reset in bulk during a migration. We call those days out separately. Pages that block us are left out of the sample. Nothing in this report says anything about the editorial quality of the articles.

Crawl: Crawled on Aug 2, 2026
Sample: Sample: 35 of 619 articles
Source: https://support.personio.de/hc/sitemap.xml

This report can be wrong

Everything here is measured automatically from public pages, so a report can misread a help center or miss part of it. If a number does not match what you know about your own help center, write to contact@happysupport.ai and we will check it and correct the report.

Personio is a trademark of its respective owner. This report was produced independently and is not affiliated with Personio.