HappySupport
Help center audit

Miro

As of Aug 2, 2026

This report comes from a public crawl of the Miro help center. It covers 4,626 articles across English, German, Spanish, French, Japanese, and Portuguese. Every number is read from the sitemap and the pages themselves, none of it is estimated.

Open the help centerMiro website
help.miro.com
Start page of the Miro help center, as it looked when the audit ran
71

Health score

fair

out of 100

Platform

Zendesk Guide

Articles total

4,626

Categories

122

Languages

8

Primary language: English

Domain

help.miro.com

Own domain

Sitemap

5,507 entries

Content age map

One tile per article, sorted from freshest to most outdated.

48.4%48.4 percent of the English articles are older than six months

  • Fresh under 1 month 90
  • Ripe 1 to 3 months 90
  • Turning 3 to 6 months 146
  • Stale 6 to 12 months 228
  • Rotten over 1 year 78

Half the library is under 165 days old. The other half stretches back 663 days.

Changes over time

Articles changed per month over the last 24 months. Each bar counts the articles whose last change falls in that month.

632 articles changed over the last 24 months. The busiest month was November 2025, with 109 articles.

  1. September 2024: 0 articles
  2. October 2024: 2 articles
  3. November 2024: 0 articles
  4. December 2024: 0 articles
  5. January 2025: 4 articles
  6. February 2025: 23 articles
  7. March 2025: 1 articles
  8. April 2025: 19 articles
  9. May 2025: 5 articles
  10. June 2025: 17 articles
  11. July 2025: 7 articles
  12. August 2025: 10 articles
  13. September 2025: 4 articles
  14. October 2025: 7 articles
  15. November 2025: 109 articles
  16. December 2025: 42 articles
  17. January 2026: 56 articles
  18. February 2026: 34 articles
  19. March 2026: 71 articles
  20. April 2026: 40 articles
  21. May 2026: 43 articles
  22. June 2026: 48 articles
  23. July 2026: 90 articles
  24. August 2026: 0 articles

Health score

A weighted value across five areas. Anything we could not measure is left out rather than counted as a zero.

  • FreshnessWeight 3556
  • StructureWeight 1589
  • FindabilityWeight 2075
  • AI readinessWeight 2066
  • MultilingualWeight 1097

What stands out

Every statement names the number it came from.

Critical

1 finding

  • 48.4 percent of the articles have not changed in over six months, that is 306 of them.

Worth fixing

8 findings

  • 78 articles have not been touched in over a year, the oldest for 663 days.

  • On Nov 25, 2025, 101 articles share the same change date, which is 16 percent of the library. That points at a migration rather than at real edits.

  • The help center's front page refused our request with status 403, so we could not check what is on it.

  • 100 percent of the article URLs carry a number instead of a readable title. That is the platform's doing.

  • 53 percent of the images have no alt text, which makes them invisible to screen readers and to image search.

  • There is no llms.txt, so AI systems get no curated entry point into the documentation.

  • The articles carry no structured data. Machines see a web page, not an article with an author and a date.

  • Korean covers only 74.8 percent of the primary language, leaving roughly 159 articles untranslated.

Good

1 finding

  • All 9 AI crawlers we checked are allowed to read this help center.

Languages

Coverage relative to the primary language. Lag measures how many days a translation trails its source.

LanguageArticlesCoverageLag
EnglishPrimary632100%no data
German61096.5%0 days
Spanish61096.5%0 days
French61096.5%0 days
Japanese61096.5%0 days
Portuguese60896.2%0 days
Korean47374.8%0 days
Polish47374.8%0 days

Visibility to AI answers

Whether ChatGPT, Claude and Perplexity are allowed to read and cite this help center at all, and whether they can tell how current an article is.

Crawler access

  • GPTBotallowed
  • OAI-SearchBotallowed
  • ChatGPT-Userallowed
  • ClaudeBotallowed
  • PerplexityBotallowed
  • Google-Extendedallowed
  • Applebot-Extendedallowed
  • CCBotallowed
  • Bytespiderallowed

llms.txt

absent

Structured data

none found

Visible change date

on 100 percent of the sampled pages

Findability

Based on a sample of 15 article pages. The values describe that sample, not every single page.

  • 100
    Meta descriptions
    100 percent
  • 100
    Canonical tags
    100 percent
  • 100
    Exactly one H1
    100 percent
  • 47.5
    Images with alt text
    47.5 percent
  • 0
    Very short articles
    0 percent
  • 100
    Feedback control
    100 percent
  • 100
    Breadcrumbs
    100 percent
  • 80
    Table of contents
    80 percent
Words per article
588 median
Images per article
2 median
Search in the help center
not measurable

The oldest articles

Up to 30 articles, sorted by when they last changed.

  1. /hc/en-us/articles/360017571934-How-to-register-with-MiroOct 8, 2024/663 days
  2. /hc/en-us/articles/360017731373-Issues-with-confirmation-code-or-password-reset-emailsOct 25, 2024/646 days
  3. /hc/en-us/articles/23382269210770-Miro-Recap-2024Jan 9, 2025/570 days
  4. /hc/en-us/articles/5753415785618-Smartsheet-app-for-MiroJan 13, 2025/566 days
  5. /hc/en-us/articles/21918939001234-TXT-record-for-Domain-ControlJan 16, 2025/563 days
  6. /hc/en-us/articles/21899027429778-Miro-metadata-for-Single-sign-on-configurationJan 16, 2025/563 days
  7. /hc/en-us/articles/360017571454-Idle-Session-TimeoutFeb 6, 2025/542 days
  8. /hc/en-us/articles/360013929200-Allowlist-Miro-mailersFeb 24, 2025/524 days
  9. /hc/en-us/articles/7993541034642-Enterprise-workflow-automationFeb 26, 2025/522 days
  10. /hc/en-us/articles/360022547134-How-to-configure-OneLogin-SSOFeb 26, 2025/522 days
  11. /hc/en-us/articles/4415711060498-Netskope-connector-for-Miro-EnterpriseFeb 26, 2025/522 days
  12. /hc/en-us/articles/360014798100-How-to-configure-AWS-SSOFeb 26, 2025/522 days
  13. /hc/en-us/articles/360017572674-Issues-with-touchscreen-digital-pen-devicesFeb 26, 2025/522 days
  14. /hc/en-us/articles/4403995718674-Software-asset-management-with-ZyloFeb 26, 2025/522 days
  15. /hc/en-us/articles/360022496573-How-to-сonfigure-Auth0-SSOFeb 26, 2025/522 days
  16. /hc/en-us/articles/4420564998802-Miro-in-Asana-Project-BriefsFeb 26, 2025/522 days
  17. /hc/en-us/articles/8947553237906-Why-did-I-get-an-email-about-an-inactive-teamFeb 26, 2025/522 days
  18. /hc/en-us/articles/360022039379-Miro-app-for-Zoom-admin-guideFeb 26, 2025/522 days
  19. /hc/en-us/articles/6599303526418-Why-does-Miro-keep-logging-me-outFeb 26, 2025/522 days
  20. /hc/en-us/articles/360021758459-Software-asset-management-with-ServiceNowFeb 26, 2025/522 days
  21. /hc/en-us/articles/4403290986258-Selecting-the-right-interactive-display-for-hybrid-collaborationFeb 26, 2025/522 days
  22. /hc/en-us/articles/360012756459-Miro-app-for-Zoom-user-guideFeb 26, 2025/522 days
  23. /hc/en-us/articles/360025942994-ZapierFeb 26, 2025/522 days
  24. /hc/en-us/articles/360017572494-SlackFeb 26, 2025/522 days
  25. /hc/en-us/articles/360017572634-Google-authorization-issueFeb 26, 2025/522 days
  26. /hc/en-us/articles/360017731173-Miro-plugin-for-SketchFeb 26, 2025/522 days
  27. /hc/en-us/articles/4417739162258-Data-classificationFeb 26, 2025/522 days
  28. /hc/en-us/articles/8264504421394-Miro-Connector-for-Okta-WorkflowsFeb 26, 2025/522 days
  29. /hc/en-us/articles/4403953703570-Software-asset-management-Miro-EnterpriseFeb 26, 2025/522 days
  30. /hc/en-us/articles/5225385943954-I-can-t-access-or-edit-a-Miro-boardMar 20, 2025/501 days
Request your own audit

We will audit your help center, free

Drop in the URL, we crawl it and send the full report by email. Usually within two working days. Whether it gets published is your call.

  • A full age map of every article
  • Translation coverage and lag per language
  • Discoverability for search engines and AI answer engines

The public home page of your help center is enough, with or without https://. We crawl the rest from there.

We use the address for this report only. No newsletter, no reselling.

These teams document with HappySupport

How we measure

We read the help center's public sitemap, assign every URL to a language and evaluate the change date it declares. We then fetch a sample of article pages spread across the whole library and read titles, descriptions, structured data and interface controls off them. All of it runs under a clearly identifiable user agent, with pauses between requests.

Limits: change dates come from the underlying system and may have been reset in bulk during a migration. We call those days out separately. Pages that block us are left out of the sample. Nothing in this report says anything about the editorial quality of the articles.

Crawl
Crawled on Aug 2, 2026
Sample
Sample: 15 of 632 articles
Source
https://help.miro.com/hc/sitemap.xml

This report can be wrong

Everything here is measured automatically from public pages, so a report can misread a help center or miss part of it. If a number does not match what you know about your own help center, write to contact@happysupport.ai and we will check it and correct the report.

Miro is a trademark of its respective owner. This report was produced independently and is not affiliated with Miro.

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