Help center audit

The Miro help center, audited

As of Aug 2, 2026

We audited the Miro help center with a public crawl. This report covers 4,626 articles across English, German, Spanish, French, Japanese, and Portuguese. Every number is read from the sitemap and the pages themselves, none of it is estimated.

Open the help center Miro website

help.miro.com

Start page of the Miro help center, as it looked when the audit ran

Health score

fair

out of 100

Platform

Zendesk Guide

Articles total

4,626

Content age map

One tile per article, sorted from freshest to most outdated.

48.4%48.4 percent of the English articles are older than six months

Fresh under 1 month 90
Ripe 1 to 3 months 90
Turning 3 to 6 months 146
Stale 6 to 12 months 228
Rotten over 1 year 78

Half the library is under 165 days old. The other half stretches back 663 days.

Changes over time

Articles changed per month over the last 24 months. Each bar counts the articles whose last change falls in that month.

632 articles changed over the last 24 months. The busiest month was November 2025, with 109 articles.

September 2024: 0 articles
October 2024: 2 articles
November 2024: 0 articles
December 2024: 0 articles
January 2025: 4 articles
February 2025: 23 articles
March 2025: 1 articles
April 2025: 19 articles
May 2025: 5 articles
June 2025: 17 articles
July 2025: 7 articles
August 2025: 10 articles
September 2025: 4 articles
October 2025: 7 articles
November 2025: 109 articles
December 2025: 42 articles
January 2026: 56 articles
February 2026: 34 articles
March 2026: 71 articles
April 2026: 40 articles
May 2026: 43 articles
June 2026: 48 articles
July 2026: 90 articles
August 2026: 0 articles

Health score

A weighted value across five areas. Anything we could not measure is left out rather than counted as a zero.

FreshnessWeight 3556
StructureWeight 1589
FindabilityWeight 2075
AI readinessWeight 2066
MultilingualWeight 1097

What we found

Every fixable problem this audit surfaced. Each row jumps to the details and the affected pages.

2,239 articles untouched for more than 6 monthsDetails

What stands out

Every statement names the number it came from.

Critical

1 finding

48.4 percent of the articles have not changed in over six months, that is 306 of them.

Worth fixing

8 findings

78 articles have not been touched in over a year, the oldest for 663 days.
On Nov 25, 2025, 101 articles share the same change date, which is 16 percent of the library. That points at a migration rather than at real edits.
The help center's front page refused our request with status 403, so we could not check what is on it.
100 percent of the article URLs carry a number instead of a readable title. That is the platform's doing.
53 percent of the images have no alt text, which makes them invisible to screen readers and to image search.
There is no llms.txt, so AI systems get no curated entry point into the documentation.
The articles carry no structured data. Machines see a web page, not an article with an author and a date.
Korean covers only 74.8 percent of the primary language, leaving roughly 159 articles untranslated.

Good

1 finding

All 9 AI crawlers we checked are allowed to read this help center.

Particular to this help center

Observations specific to this help center, pulled straight from the crawl data.

Oldest article

The oldest dated article is How to register with Miro: last updated on Oct 8, 2024, 663 days ago.

Broad language set

The help center publishes in 8 languages, more than most libraries in this directory attempt.

Many updates on the same day

On Nov 25, 2025, 101 articles were stamped with the same date, 16 percent of everything that carries one. That points to a migration or a bulk re-save rather than an editing pass.

Languages

Coverage relative to the primary language. Lag measures how many days a translation trails its source.

Language	Articles	Coverage	Lag
EnglishPrimary	632	100%	no data
German	610	96.5%	0 days
Spanish	610	96.5%	0 days
French	610	96.5%	0 days
Japanese	610	96.5%	0 days
Portuguese	608	96.2%	0 days
Korean	473	74.8%	0 days
Polish	473	74.8%	0 days

Visibility to AI answers

Whether ChatGPT, Claude and Perplexity are allowed to read and cite this help center at all, and whether they can tell how current an article is.

Crawler access

GPTBotallowed
OAI-SearchBotallowed
ChatGPT-Userallowed
ClaudeBotallowed
PerplexityBotallowed
Google-Extendedallowed
Applebot-Extendedallowed
CCBotallowed
Bytespiderallowed

llms.txt

absent

Structured data

none found

Visible change date

on 100 percent of the sampled pages

Findability

Based on a sample of 15 article pages. The values describe that sample, not every single page.

100
Meta descriptions
100 percent
100
Canonical tags
100 percent
100
Exactly one H1
100 percent
47.5
Images with alt text
47.5 percent
0
Very short articles
0 percent
100
Feedback control
100 percent
100
Breadcrumbs
100 percent
80
Table of contents
80 percent

Words per article: 588 median
Images per article: 2 median
Search in the help center: not measurable

The oldest articles

Up to 30 articles, sorted by when they last changed.

/hc/en-us/articles/360017571934-How-to-register-with-MiroOct 8, 2024/663 days
/hc/en-us/articles/360017731373-Issues-with-confirmation-code-or-password-reset-emailsOct 25, 2024/646 days
/hc/en-us/articles/23382269210770-Miro-Recap-2024Jan 9, 2025/570 days
/hc/en-us/articles/5753415785618-Smartsheet-app-for-MiroJan 13, 2025/566 days
/hc/en-us/articles/21918939001234-TXT-record-for-Domain-ControlJan 16, 2025/563 days
/hc/en-us/articles/21899027429778-Miro-metadata-for-Single-sign-on-configurationJan 16, 2025/563 days
/hc/en-us/articles/360017571454-Idle-Session-TimeoutFeb 6, 2025/542 days
Show all 30
1. /hc/en-us/articles/360013929200-Allowlist-Miro-mailersFeb 24, 2025/524 days
2. /hc/en-us/articles/7993541034642-Enterprise-workflow-automationFeb 26, 2025/522 days
3. /hc/en-us/articles/360022547134-How-to-configure-OneLogin-SSOFeb 26, 2025/522 days
4. /hc/en-us/articles/4415711060498-Netskope-connector-for-Miro-EnterpriseFeb 26, 2025/522 days
5. /hc/en-us/articles/360014798100-How-to-configure-AWS-SSOFeb 26, 2025/522 days
6. /hc/en-us/articles/360017572674-Issues-with-touchscreen-digital-pen-devicesFeb 26, 2025/522 days
7. /hc/en-us/articles/4403995718674-Software-asset-management-with-ZyloFeb 26, 2025/522 days
8. /hc/en-us/articles/360022496573-How-to-сonfigure-Auth0-SSOFeb 26, 2025/522 days
9. /hc/en-us/articles/4420564998802-Miro-in-Asana-Project-BriefsFeb 26, 2025/522 days
10. /hc/en-us/articles/8947553237906-Why-did-I-get-an-email-about-an-inactive-teamFeb 26, 2025/522 days
11. /hc/en-us/articles/360022039379-Miro-app-for-Zoom-admin-guideFeb 26, 2025/522 days
12. /hc/en-us/articles/6599303526418-Why-does-Miro-keep-logging-me-outFeb 26, 2025/522 days
13. /hc/en-us/articles/360021758459-Software-asset-management-with-ServiceNowFeb 26, 2025/522 days
14. /hc/en-us/articles/4403290986258-Selecting-the-right-interactive-display-for-hybrid-collaborationFeb 26, 2025/522 days
15. /hc/en-us/articles/360012756459-Miro-app-for-Zoom-user-guideFeb 26, 2025/522 days
16. /hc/en-us/articles/360025942994-ZapierFeb 26, 2025/522 days
17. /hc/en-us/articles/360017572494-SlackFeb 26, 2025/522 days
18. /hc/en-us/articles/360017572634-Google-authorization-issueFeb 26, 2025/522 days
19. /hc/en-us/articles/360017731173-Miro-plugin-for-SketchFeb 26, 2025/522 days
20. /hc/en-us/articles/4417739162258-Data-classificationFeb 26, 2025/522 days
21. /hc/en-us/articles/8264504421394-Miro-Connector-for-Okta-WorkflowsFeb 26, 2025/522 days
22. /hc/en-us/articles/4403953703570-Software-asset-management-Miro-EnterpriseFeb 26, 2025/522 days
23. /hc/en-us/articles/5225385943954-I-can-t-access-or-edit-a-Miro-boardMar 20, 2025/501 days

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Drop in the URL, we crawl it and send the full report by email. Usually within two working days. Whether it gets published is your call.

A full age map of every article
Translation coverage and lag per language
Discoverability for search engines and AI answer engines

These teams document with HappySupport

How we measure

We read the help center's public sitemap, assign every URL to a language and evaluate the change date it declares. We then fetch a sample of article pages spread across the whole library and read titles, descriptions, structured data and interface controls off them. All of it runs under a clearly identifiable user agent, with pauses between requests.

Limits: change dates come from the underlying system and may have been reset in bulk during a migration. We call those days out separately. Pages that block us are left out of the sample. Nothing in this report says anything about the editorial quality of the articles.

Crawl: Crawled on Aug 2, 2026
Sample: Sample: 15 of 632 articles
Source: https://help.miro.com/hc/sitemap.xml

This report can be wrong

Everything here is measured automatically from public pages, so a report can misread a help center or miss part of it. If a number does not match what you know about your own help center, write to contact@happysupport.ai and we will check it and correct the report.

Miro is a trademark of its respective owner. This report was produced independently and is not affiliated with Miro.

Runs on Zendesk Guide

This help center is hosted on Zendesk Guide. If yours is too and the numbers above look familiar, the problem is usually not effort but tooling: articles go stale faster than anyone can rewrite them. HappySupport replaces the help center and keeps articles current automatically, with AI chat and a ticket inbox included. Your existing ticketing can stay where it is or move over.

See HappySupport as a Zendesk alternative