The Zendesk help center, audited

57 articles have not been touched in over a year, the oldest for 1,292 days.

On May 1, 2026, 821 articles share the same change date, which is 17.9 percent of the library. That points at a migration rather than at real edits.

100 percent of the article URLs carry a number instead of a readable title. That is the platform's doing.

79 percent of the images have no alt text, which makes them invisible to screen readers and to image search.

The articles offer no way to give feedback, so there is no signal about which article is not working.

There is no llms.txt, so AI systems get no curated entry point into the documentation.

Only 0 percent of the sampled pages show a change date, so readers cannot tell whether a guide still applies.

Only 6.1 percent of the articles are older than six months. This library is being maintained.

All 9 AI crawlers we checked are allowed to read this help center.