HappySupport
Help center audit

Brevo

As of Aug 2, 2026

This report comes from a public crawl of the Brevo help center. It covers 4,149 articles across English, Spanish, Portuguese, German, French, and Italian. Every number is read from the sitemap and the pages themselves, none of it is estimated.

Open the help centerBrevo website
help.brevo.com
Start page of the Brevo help center, as it looked when the audit ran
78

Health score

fair

out of 100

Platform

Zendesk Guide

Articles total

4,149

Categories

114

Languages

6

Primary language: English

Domain

help.brevo.com

Own domain

Sitemap

4,839 entries

Content age map

One tile per article, sorted from freshest to most outdated.

1.6%1.6 percent of the English articles are older than six months

  • Fresh under 1 month 362
  • Ripe 1 to 3 months 193
  • Turning 3 to 6 months 127
  • Stale 6 to 12 months 3
  • Rotten over 1 year 8

Half the library is under 26 days old. The other half stretches back 866 days.

Changes over time

Articles changed per month over the last 24 months. Each bar counts the articles whose last change falls in that month.

690 articles changed over the last 24 months. The busiest month was July 2026, with 353 articles.

  1. September 2024: 0 articles
  2. October 2024: 0 articles
  3. November 2024: 0 articles
  4. December 2024: 1 articles
  5. January 2025: 0 articles
  6. February 2025: 1 articles
  7. March 2025: 1 articles
  8. April 2025: 1 articles
  9. May 2025: 0 articles
  10. June 2025: 0 articles
  11. July 2025: 1 articles
  12. August 2025: 0 articles
  13. September 2025: 0 articles
  14. October 2025: 1 articles
  15. November 2025: 0 articles
  16. December 2025: 1 articles
  17. January 2026: 0 articles
  18. February 2026: 1 articles
  19. March 2026: 3 articles
  20. April 2026: 124 articles
  21. May 2026: 47 articles
  22. June 2026: 129 articles
  23. July 2026: 353 articles
  24. August 2026: 26 articles

Health score

A weighted value across five areas. Anything we could not measure is left out rather than counted as a zero.

  • FreshnessWeight 35100
  • StructureWeight 1590
  • FindabilityWeight 2050
  • AI readinessWeight 2046
  • MultilingualWeight 10100

What stands out

Every statement names the number it came from.

Worth fixing

6 findings

  • 8 articles have not been touched in over a year, the oldest for 866 days.

  • The help center's front page refused our request with status 403, so we could not check what is on it.

  • 100 percent of the article URLs carry a number instead of a readable title. That is the platform's doing.

  • There is no llms.txt, so AI systems get no curated entry point into the documentation.

  • The articles carry no structured data. Machines see a web page, not an article with an author and a date.

  • Only 0 percent of the sampled pages show a change date, so readers cannot tell whether a guide still applies.

Good

2 findings

  • Only 1.6 percent of the articles are older than six months. This library is being maintained.

  • All 9 AI crawlers we checked are allowed to read this help center.

Languages

Coverage relative to the primary language. Lag measures how many days a translation trails its source.

LanguageArticlesCoverageLag
EnglishPrimary693100%no data
Spanish69299.9%0 days
Portuguese69299.9%0 days
German69199.7%0 days
French69199.7%0 days
Italian69099.6%0 days

Visibility to AI answers

Whether ChatGPT, Claude and Perplexity are allowed to read and cite this help center at all, and whether they can tell how current an article is.

Crawler access

  • GPTBotallowed
  • OAI-SearchBotallowed
  • ChatGPT-Userallowed
  • ClaudeBotallowed
  • PerplexityBotallowed
  • Google-Extendedallowed
  • Applebot-Extendedallowed
  • CCBotallowed
  • Bytespiderallowed

llms.txt

absent

Structured data

none found

Visible change date

on 0 percent of the sampled pages

Findability

Based on a sample of 39 article pages. The values describe that sample, not every single page.

  • 100
    Meta descriptions
    100 percent
  • 100
    Canonical tags
    100 percent
  • 0
    Exactly one H1
    0 percent
  • 96.1
    Images with alt text
    96.1 percent
  • 0
    Very short articles
    0 percent
  • 100
    Feedback control
    100 percent
  • 100
    Breadcrumbs
    100 percent
  • 59
    Table of contents
    59 percent
Words per article
1,102 median
Images per article
8 median
Search in the help center
not measurable

The oldest articles

Up to 30 articles, sorted by when they last changed.

  1. /hc/en-us/articles/5899588474258-What-are-the-requirements-for-a-business-to-be-approved-for-WhatsAppMar 19, 2024/866 days
  2. /hc/en-us/articles/360001410364-Is-it-necessary-to-ask-contacts-to-confirm-their-consentApr 4, 2024/850 days
  3. /hc/en-us/articles/115000202824-Email-encryptionAug 28, 2024/704 days
  4. /hc/en-us/articles/12091096747922-About-payment-with-Argentine-PesoDec 9, 2024/601 days
  5. /hc/en-us/articles/11228044967954-Check-if-an-SMTP-port-is-open-on-a-serverFeb 7, 2025/541 days
  6. /hc/en-us/articles/360021519599-How-can-I-view-my-rewardsMar 27, 2025/493 days
  7. /hc/en-us/articles/19943857883538-Agency-Referral-Add-onApr 29, 2025/460 days
  8. /hc/en-us/articles/24726349772946-FAQs-What-are-webhooksJul 31, 2025/367 days
  9. /hc/en-us/articles/9604348489618-Move-your-deals-to-another-pipelineOct 15, 2025/291 days
  10. /hc/en-us/articles/4863866741266-Brevo-GlossaryDec 15, 2025/230 days
  11. /hc/en-us/articles/9388306270226-Create-and-manage-multiple-pipelinesFeb 3, 2026/180 days
  12. /hc/en-us/articles/22936798525202-About-taxes-in-Brevo-VAT-GST-SSTMar 12, 2026/143 days
  13. /hc/en-us/articles/4409601214226-Troubleshooting-Implementing-first-party-cookies-on-your-websiteMar 13, 2026/142 days
  14. /hc/en-us/articles/33978060748690-What-is-Cohort-by-BrevoMar 20, 2026/135 days
  15. /hc/en-us/articles/31236732896274-CEL-functions-referenceApr 2, 2026/122 days
  16. /hc/en-us/articles/33309724343698-Canva-integration-by-Brevo-Sync-your-Canva-designs-with-BrevoApr 3, 2026/121 days
  17. /hc/en-us/articles/33309707338002-Canva-integration-by-Brevo-Sync-your-Canva-designs-with-BrevoApr 3, 2026/121 days
  18. /hc/en-us/articles/8739196699154-Import-companiesApr 3, 2026/121 days
  19. /hc/en-us/articles/6214223669138-With-Conversations-change-the-way-you-communicate-with-your-customersApr 3, 2026/121 days
  20. /hc/en-us/articles/360021301540-Install-the-Brevo-tracker-manually-on-your-website-AdvancedApr 3, 2026/121 days
  21. /hc/en-us/articles/4416402139154-Customize-the-creation-form-of-your-deals-and-companiesApr 3, 2026/121 days
  22. /hc/en-us/articles/10526321707410-Manage-your-integrationsApr 3, 2026/121 days
  23. /hc/en-us/articles/9664360658962-Track-your-revenue-and-analyze-your-dealsApr 3, 2026/121 days
  24. /hc/en-us/articles/360001406919-Joomla-plugin-Installation-and-set-upApr 3, 2026/121 days
  25. /hc/en-us/articles/212559845-Use-NiftyImages-to-personalize-the-images-in-your-email-campaignsApr 3, 2026/121 days
  26. /hc/en-us/articles/115000764784-Use-Make-to-integrate-an-app-with-BrevoApr 3, 2026/121 days
  27. /hc/en-us/articles/11040843388818-Create-and-use-tags-in-your-transactional-emailsApr 3, 2026/121 days
  28. /hc/en-us/articles/360013905799-Import-and-sync-contacts-with-a-remote-file-through-FTP-SFTPApr 3, 2026/121 days
  29. /hc/en-us/articles/360016993299-Understanding-the-format-of-the-RSS-default-templateApr 3, 2026/121 days
  30. /hc/en-us/articles/8384673933970-Format-your-deals-companies-and-notes-import-fileApr 3, 2026/121 days
Request your own audit

We will audit your help center, free

Drop in the URL, we crawl it and send the full report by email. Usually within two working days. Whether it gets published is your call.

  • A full age map of every article
  • Translation coverage and lag per language
  • Discoverability for search engines and AI answer engines

The public home page of your help center is enough, with or without https://. We crawl the rest from there.

We use the address for this report only. No newsletter, no reselling.

These teams document with HappySupport

How we measure

We read the help center's public sitemap, assign every URL to a language and evaluate the change date it declares. We then fetch a sample of article pages spread across the whole library and read titles, descriptions, structured data and interface controls off them. All of it runs under a clearly identifiable user agent, with pauses between requests.

Limits: change dates come from the underlying system and may have been reset in bulk during a migration. We call those days out separately. Pages that block us are left out of the sample. Nothing in this report says anything about the editorial quality of the articles.

Crawl
Crawled on Aug 2, 2026
Sample
Sample: 39 of 693 articles
Source
https://help.brevo.com/hc/sitemap.xml

This report can be wrong

Everything here is measured automatically from public pages, so a report can misread a help center or miss part of it. If a number does not match what you know about your own help center, write to contact@happysupport.ai and we will check it and correct the report.

Brevo is a trademark of its respective owner. This report was produced independently and is not affiliated with Brevo.

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