Help center audit

Airtable

As of Aug 2, 2026

This report comes from a public crawl of the Airtable help center. It covers 476 articles across English. Every number is read from the sitemap and the pages themselves, none of it is estimated.

Open the help center Airtable website

support.airtable.com

Start page of the Airtable help center, as it looked when the audit ran

Health score

weak

out of 100

Platform

Document360

Articles total

476

Content age map

One tile per article, sorted from freshest to most outdated.

54.6%54.6 percent of the English articles are older than six months

Fresh under 1 month 87
Ripe 1 to 3 months 54
Turning 3 to 6 months 75
Stale 6 to 12 months 108
Rotten over 1 year 152

Half the library is under 247 days old. The other half stretches back 1,501 days.

Changes over time

Articles changed per month over the last 24 months. Each bar counts the articles whose last change falls in that month.

401 articles changed over the last 24 months. The busiest month was July 2026, with 90 articles.

September 2024: 1 articles
October 2024: 0 articles
November 2024: 1 articles
December 2024: 1 articles
January 2025: 1 articles
February 2025: 0 articles
March 2025: 5 articles
April 2025: 15 articles
May 2025: 9 articles
June 2025: 35 articles
July 2025: 8 articles
August 2025: 20 articles
September 2025: 30 articles
October 2025: 16 articles
November 2025: 21 articles
December 2025: 10 articles
January 2026: 11 articles
February 2026: 14 articles
March 2026: 31 articles
April 2026: 29 articles
May 2026: 7 articles
June 2026: 46 articles
July 2026: 90 articles
August 2026: 0 articles

Health score

A weighted value across five areas. Anything we could not measure is left out rather than counted as a zero.

FreshnessWeight 3546
StructureWeight 15100
FindabilityWeight 2049
AI readinessWeight 2046
MultilingualWeight 10does not apply

90 of 100 weight points were measurable.

What stands out

Every statement names the number it came from.

Critical

3 findings

54.6 percent of the articles have not changed in over six months, that is 260 of them.
152 articles have not been touched in over a year, the oldest for 1,501 days.
There is no search field on the help center's front page.

Worth fixing

5 findings

No categories are discernible. Readers can only reach articles through search.
37 percent of the images have no alt text, which makes them invisible to screen readers and to image search.
There is no llms.txt, so AI systems get no curated entry point into the documentation.
The articles carry no structured data. Machines see a web page, not an article with an author and a date.
Only 0 percent of the sampled pages show a change date, so readers cannot tell whether a guide still applies.

Good

1 finding

All 9 AI crawlers we checked are allowed to read this help center.

Languages

This help center is published in one language only.

Visibility to AI answers

Whether ChatGPT, Claude and Perplexity are allowed to read and cite this help center at all, and whether they can tell how current an article is.

Crawler access

GPTBotallowed
OAI-SearchBotallowed
ChatGPT-Userallowed
ClaudeBotallowed
PerplexityBotallowed
Google-Extendedallowed
Applebot-Extendedallowed
CCBotallowed
Bytespiderallowed

llms.txt

absent

Structured data

none found

Visible change date

on 0 percent of the sampled pages

Findability

Based on a sample of 23 article pages. The values describe that sample, not every single page.

60.9
Meta descriptions
60.9 percent
0
Canonical tags
0 percent
87
Exactly one H1
87 percent
62.6
Images with alt text
62.6 percent
0
Very short articles
0 percent
87
Feedback control
87 percent
100
Breadcrumbs
100 percent
17.4
Table of contents
17.4 percent

Words per article: 996 median
Images per article: 4 median
Search in the help center: missing

The oldest articles

Up to 30 articles, sorted by when they last changed.

/docs/permissionsJun 23, 2022/1,501 days
/docs/basic-calculationsJun 23, 2022/1,501 days
/docs/conditional-statementsJun 23, 2022/1,501 days
/docs/logical-argumentsJun 23, 2022/1,501 days
/docs/numeric-functionsJun 23, 2022/1,501 days
/docs/record-functionsJun 23, 2022/1,501 days
/docs/text-functionsJun 23, 2022/1,501 days
/docs/working-with-datesJun 23, 2022/1,501 days
/docs/working-with-timezonesJun 23, 2022/1,501 days
/docs/developer-toolsJun 23, 2022/1,501 days
/docs/expanded-recordsJun 23, 2022/1,501 days
/docs/page-designer-extensionJun 28, 2022/1,496 days
/docs/extensions-by-airtable-web-clipper-extensionJun 28, 2022/1,496 days
/docs/view-guidesJun 29, 2022/1,495 days
/docs/templatesJun 29, 2022/1,495 days
/docs/airtable-universe-2Jun 29, 2022/1,495 days
/docs/external-extensions-by-airtableJun 29, 2022/1,495 days
/docs/troubleshooting-formulasJul 4, 2022/1,490 days
/docs/integration-servicesJul 12, 2022/1,482 days
/docs/integrated-triggersAug 24, 2022/1,439 days
/docs/integrated-actionsAug 25, 2022/1,438 days
/docs/enterprise-ssoAug 25, 2022/1,438 days
/docs/extensions-overviewAug 25, 2022/1,438 days
/docs/scripting-extensionAug 25, 2022/1,438 days
/docs/data-visualizationAug 25, 2022/1,438 days
/docs/time-based-extensionsAug 25, 2022/1,438 days
/docs/other-extensionsAug 25, 2022/1,438 days
/docs/fields-overviewAug 25, 2022/1,438 days
/docs/getting-started-with-formulasAug 25, 2022/1,438 days
/docs/formula-foundationsAug 25, 2022/1,438 days

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A full age map of every article
Translation coverage and lag per language
Discoverability for search engines and AI answer engines

These teams document with HappySupport

How we measure

We read the help center's public sitemap, assign every URL to a language and evaluate the change date it declares. We then fetch a sample of article pages spread across the whole library and read titles, descriptions, structured data and interface controls off them. All of it runs under a clearly identifiable user agent, with pauses between requests.

Limits: change dates come from the underlying system and may have been reset in bulk during a migration. We call those days out separately. Pages that block us are left out of the sample. Nothing in this report says anything about the editorial quality of the articles.

Crawl: Crawled on Aug 2, 2026
Sample: Sample: 23 of 476 articles
Source: https://support.airtable.com/sitemap.xml.en

This report can be wrong

Everything here is measured automatically from public pages, so a report can misread a help center or miss part of it. If a number does not match what you know about your own help center, write to contact@happysupport.ai and we will check it and correct the report.

Airtable is a trademark of its respective owner. This report was produced independently and is not affiliated with Airtable.