HappySupport
Help center audit

HappySupport

As of Aug 2, 2026

This report comes from a public crawl of the HappySupport help center. It covers 102 articles across English and German. Every number is read from the sitemap and the pages themselves, none of it is estimated.

help.happysupport.ai
Start page of the HappySupport help center, as it looked when the audit ran
99

Health score

excellent

out of 100

Platform

HappySupport

Articles total

102

Categories

15

Languages

2

Primary language: English

Domain

help.happysupport.ai

Own domain

Sitemap

132 entries

Sitemap index

Content age map

One tile per article, sorted from freshest to most outdated.

0%0 percent of the English articles are older than six months

  • Fresh under 1 month 26
  • Ripe 1 to 3 months 25
  • Turning 3 to 6 months 0
  • Stale 6 to 12 months 0
  • Rotten over 1 year 0

Half the library is under 11 days old. The other half stretches back 60 days.

Changes over time

Articles changed per month over the last 24 months. Each bar counts the articles whose last change falls in that month.

51 articles changed over the last 24 months. The busiest month was July 2026, with 26 articles.

  1. September 2024: 0 articles
  2. October 2024: 0 articles
  3. November 2024: 0 articles
  4. December 2024: 0 articles
  5. January 2025: 0 articles
  6. February 2025: 0 articles
  7. March 2025: 0 articles
  8. April 2025: 0 articles
  9. May 2025: 0 articles
  10. June 2025: 0 articles
  11. July 2025: 0 articles
  12. August 2025: 0 articles
  13. September 2025: 0 articles
  14. October 2025: 0 articles
  15. November 2025: 0 articles
  16. December 2025: 0 articles
  17. January 2026: 0 articles
  18. February 2026: 0 articles
  19. March 2026: 0 articles
  20. April 2026: 0 articles
  21. May 2026: 0 articles
  22. June 2026: 25 articles
  23. July 2026: 26 articles
  24. August 2026: 0 articles

Health score

A weighted value across five areas. Anything we could not measure is left out rather than counted as a zero.

  • FreshnessWeight 35100
  • StructureWeight 1592
  • FindabilityWeight 20100
  • AI readinessWeight 20100
  • MultilingualWeight 10100

What stands out

Every statement names the number it came from.

Worth fixing

4 findings

  • On Jul 27, 2026, 11 articles share the same change date, which is 21.6 percent of the library. That points at a migration rather than at real edits.

  • On Jul 28, 2026, 10 articles share the same change date, which is 19.6 percent of the library. That points at a migration rather than at real edits.

  • On Jun 9, 2026, 10 articles share the same change date, which is 19.6 percent of the library. That points at a migration rather than at real edits.

  • The articles offer no way to give feedback, so there is no signal about which article is not working.

Good

2 findings

  • Only 0 percent of the articles are older than six months. This library is being maintained.

  • All 9 AI crawlers we checked are allowed to read this help center.

Languages

Coverage relative to the primary language. Lag measures how many days a translation trails its source.

LanguageArticlesCoverageLag
EnglishPrimary51100%no data
German51100%0 days

Visibility to AI answers

Whether ChatGPT, Claude and Perplexity are allowed to read and cite this help center at all, and whether they can tell how current an article is.

Crawler access

  • GPTBotallowed
  • OAI-SearchBotallowed
  • ChatGPT-Userallowed
  • ClaudeBotallowed
  • PerplexityBotallowed
  • Google-Extendedallowed
  • Applebot-Extendedallowed
  • CCBotallowed
  • Bytespiderallowed

llms.txt

present

Structured data

Answer, Article, BreadcrumbList, CollectionPage, EntryPoint, HowTo, HowToStep, ImageObject, ItemList, ListItem, Organization, QAPage, Question, SearchAction, TechArticle, WebSite

Visible change date

on 97.5 percent of the sampled pages

Findability

Based on a sample of 40 article pages. The values describe that sample, not every single page.

  • 100
    Meta descriptions
    100 percent
  • 100
    Canonical tags
    100 percent
  • 100
    Exactly one H1
    100 percent
  • 100
    Images with alt text
    100 percent
  • 2.5
    Very short articles
    2.5 percent
  • 0
    Feedback control
    0 percent
  • 97.5
    Breadcrumbs
    97.5 percent
  • 2.5
    Table of contents
    2.5 percent
Words per article
575 median
Images per article
9 median
Search in the help center
present

The oldest articles

Up to 30 articles, sorted by when they last changed.

  1. /en/articles/does-happysupport-offer-a-free-trial-0knka0Vki561Jun 3, 2026/60 days
  2. /en/articles/what-does-it-cost-to-use-happysupport-Pz8K4YlmD1KwJun 3, 2026/60 days
  3. /en/articles/help-center-analytics-13iESHb6ubURJun 3, 2026/60 days
  4. /en/articles/get-feedback-on-your-articles-rCsvGNF630QfJun 3, 2026/60 days
  5. /en/articles/usage-overview-a7ag8dbYqvh9Jun 3, 2026/60 days
  6. /en/articles/admin-settings-PwYZxhIgNe9RJun 3, 2026/60 days
  7. /en/articles/how-to-connect-your-product-to-maintain-screenshots-after-ui-releases-9CivkDqaqVsxJun 5, 2026/59 days
  8. /en/articles/handoff-get-informed-about-product-releases-relevant-for-your-help-center-BrzK49Ahbi4IJun 5, 2026/59 days
  9. /en/articles/how-to-update-your-help-articles-after-every-product-release-siky7pVuRpLVJun 5, 2026/58 days
  10. /en/articles/can-articles-and-screenshots-be-translated-automatically-yE0IqQAbJLj9Jun 8, 2026/55 days
  11. /en/articles/can-we-define-our-own-help-article-structure-nuZtWE71iCfrJun 8, 2026/55 days
  12. /en/articles/how-relevant-is-writing-support-content-for-ai-agents-too-eg-chatgpt-iEhmJCC8Nvd9Jun 8, 2026/55 days
  13. /en/articles/what-article-templates-can-i-use-to-generate-new-support-articles-tlr9u8kgWYKxJun 8, 2026/55 days
  14. /en/articles/manage-your-help-center-xazOVX5lpQ6eJun 9, 2026/54 days
  15. /en/articles/what-integration-do-i-need-to-work-effectively-with-happysupport-Z5hc3qhB02W9Jun 9, 2026/54 days
  16. /en/articles/customize-your-help-center-home-page-Ry89XkPaVh9AJun 9, 2026/54 days
  17. /en/articles/what-is-the-difference-between-an-internal-and-an-external-help-center-d25Anp5NFXHiJun 9, 2026/54 days
  18. /en/articles/customize-the-branding-theme-of-your-help-center-tFVpaOStGPbxJun 9, 2026/54 days
  19. /en/articles/can-we-have-separate-help-centers-for-admins-and-regular-users-DEPn87qq5acSJun 9, 2026/54 days
  20. /en/articles/create-groups-and-sub-groups-DaVqZzYYnEj0Jun 9, 2026/54 days
  21. /en/articles/how-happysupport-protects-your-data-4CPpyBRAKXY9Jun 9, 2026/54 days
  22. /en/articles/how-to-share-an-article-LJcPJf718siKJun 9, 2026/54 days
  23. /en/articles/how-to-publish-a-new-article-wJQK4J4mhKqPJun 9, 2026/54 days
  24. /en/articles/how-to-add-a-new-glossary-QtBRsHfCWq4dJun 22, 2026/41 days
  25. /en/articles/settings-overview-exQM0u1IJMshJun 26, 2026/37 days
  26. /en/articles/when-are-my-article-limits-reset-9HOL7E6dzPaeJul 22, 2026/11 days
  27. /en/articles/how-to-connect-your-git-repo-wLZnB98czrLEJul 23, 2026/10 days
  28. /en/articles/how-to-create-private-articles-VGQwbGG0ebyoJul 23, 2026/10 days
  29. /en/articles/understand-manual-billing-on-the-plans-and-billing-page-v4WEZleMQzC9Jul 27, 2026/7 days
  30. /en/articles/how-to-create-a-new-help-center-PEobZlkldxTkJul 27, 2026/6 days
Request your own audit

We will audit your help center, free

Drop in the URL, we crawl it and send the full report by email. Usually within two working days. Whether it gets published is your call.

  • A full age map of every article
  • Translation coverage and lag per language
  • Discoverability for search engines and AI answer engines

The public home page of your help center is enough, with or without https://. We crawl the rest from there.

We use the address for this report only. No newsletter, no reselling.

These teams document with HappySupport

How we measure

We read the help center's public sitemap, assign every URL to a language and evaluate the change date it declares. We then fetch a sample of article pages spread across the whole library and read titles, descriptions, structured data and interface controls off them. All of it runs under a clearly identifiable user agent, with pauses between requests.

Limits: change dates come from the underlying system and may have been reset in bulk during a migration. We call those days out separately. Pages that block us are left out of the sample. Nothing in this report says anything about the editorial quality of the articles.

Crawl
Crawled on Aug 2, 2026
Sample
Sample: 40 of 51 articles
Source
https://help.happysupport.ai/sitemap.xml

This report can be wrong

Everything here is measured automatically from public pages, so a report can misread a help center or miss part of it. If a number does not match what you know about your own help center, write to contact@happysupport.ai and we will check it and correct the report.

HappySupport is a trademark of its respective owner. This report was produced independently and is not affiliated with HappySupport.

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