HappySupport
Help center audit

Figma

As of Aug 2, 2026

This report comes from a public crawl of the Figma help center. It covers 3,077 articles across English, Japanese, French, German, Portuguese, and Korean. Every number is read from the sitemap and the pages themselves, none of it is estimated.

Open the help centerFigma website
help.figma.com
Start page of the Figma help center, as it looked when the audit ran
80

Health score

good

out of 100

Platform

Zendesk Guide

Articles total

3,077

Categories

277

Languages

9

Primary language: English

Domain

help.figma.com

Own domain

Sitemap

4,174 entries

Content age map

One tile per article, sorted from freshest to most outdated.

8.9%8.9 percent of the English articles are older than six months

  • Fresh under 1 month 625
  • Ripe 1 to 3 months 155
  • Turning 3 to 6 months 14
  • Stale 6 to 12 months 53
  • Rotten over 1 year 25

Half the library is under 10 days old. The other half stretches back 838 days.

Changes over time

Articles changed per month over the last 24 months. Each bar counts the articles whose last change falls in that month.

870 articles changed over the last 24 months. The busiest month was July 2026, with 523 articles.

  1. September 2024: 0 articles
  2. October 2024: 0 articles
  3. November 2024: 6 articles
  4. December 2024: 3 articles
  5. January 2025: 8 articles
  6. February 2025: 0 articles
  7. March 2025: 4 articles
  8. April 2025: 1 articles
  9. May 2025: 1 articles
  10. June 2025: 0 articles
  11. July 2025: 0 articles
  12. August 2025: 2 articles
  13. September 2025: 3 articles
  14. October 2025: 33 articles
  15. November 2025: 7 articles
  16. December 2025: 4 articles
  17. January 2026: 4 articles
  18. February 2026: 4 articles
  19. March 2026: 7 articles
  20. April 2026: 3 articles
  21. May 2026: 22 articles
  22. June 2026: 120 articles
  23. July 2026: 523 articles
  24. August 2026: 115 articles

Health score

A weighted value across five areas. Anything we could not measure is left out rather than counted as a zero.

  • FreshnessWeight 35100
  • StructureWeight 1587
  • FindabilityWeight 2079
  • AI readinessWeight 2046
  • MultilingualWeight 1069

What stands out

Every statement names the number it came from.

Worth fixing

7 findings

  • 25 articles have not been touched in over a year, the oldest for 838 days.

  • 100 percent of the article URLs carry a number instead of a readable title. That is the platform's doing.

  • 55 percent of the images have no alt text, which makes them invisible to screen readers and to image search.

  • There is no llms.txt, so AI systems get no curated entry point into the documentation.

  • The articles carry no structured data. Machines see a web page, not an article with an author and a date.

  • Only 0 percent of the sampled pages show a change date, so readers cannot tell whether a guide still applies.

  • Polish covers only 3.9 percent of the primary language, leaving roughly 838 articles untranslated.

Good

2 findings

  • Only 8.9 percent of the articles are older than six months. This library is being maintained.

  • All 9 AI crawlers we checked are allowed to read this help center.

Languages

Coverage relative to the primary language. Lag measures how many days a translation trails its source.

LanguageArticlesCoverageLag
EnglishPrimary872100%no data
Japanese41547.6%0 days
French30434.9%0 days
German30134.5%0 days
Portuguese28232.3%0 days
Korean27531.5%0 days
Spanish27431.4%0 days
Dutch354%0 days
Polish343.9%0 days

Visibility to AI answers

Whether ChatGPT, Claude and Perplexity are allowed to read and cite this help center at all, and whether they can tell how current an article is.

Crawler access

  • GPTBotallowed
  • OAI-SearchBotallowed
  • ChatGPT-Userallowed
  • ClaudeBotallowed
  • PerplexityBotallowed
  • Google-Extendedallowed
  • Applebot-Extendedallowed
  • CCBotallowed
  • Bytespiderallowed

llms.txt

absent

Structured data

none found

Visible change date

on 0 percent of the sampled pages

Findability

Based on a sample of 40 article pages. The values describe that sample, not every single page.

  • 100
    Meta descriptions
    100 percent
  • 100
    Canonical tags
    100 percent
  • 92.5
    Exactly one H1
    92.5 percent
  • 45.1
    Images with alt text
    45.1 percent
  • 0
    Very short articles
    0 percent
  • 100
    Feedback control
    100 percent
  • 100
    Breadcrumbs
    100 percent
  • 7.5
    Table of contents
    7.5 percent
Words per article
1,128 median
Images per article
3 median
Search in the help center
present

The oldest articles

Up to 30 articles, sorted by when they last changed.

  1. /hc/en-us/articles/360055904133-Maker-and-FigmaApr 16, 2024/838 days
  2. /hc/en-us/articles/12730712101783-Activate-your-Stripe-accountApr 23, 2024/831 days
  3. /hc/en-us/articles/12843697930519-Delist-paid-resourcesNov 8, 2024/632 days
  4. /hc/en-us/articles/14564080039447-Disable-cursor-chatNov 8, 2024/632 days
  5. /hc/en-us/articles/1500002628062-Comments-on-CommunityNov 8, 2024/632 days
  6. /hc/en-us/articles/19755270015639-Frontify-and-FigmaNov 8, 2024/632 days
  7. /hc/en-us/articles/21328356377623-What-are-the-European-Union-Digital-Services-Act-resolution-optionsNov 8, 2024/632 days
  8. /hc/en-us/articles/21328699835543-How-does-Figma-approach-content-and-account-moderationNov 8, 2024/632 days
  9. /hc/en-us/articles/4419450594455-Set-default-teams-for-workspacesDec 10, 2024/600 days
  10. /hc/en-us/articles/4420953557399-Enable-or-disable-audio-for-organizationDec 10, 2024/600 days
  11. /hc/en-us/articles/4420554672279-Delete-a-workspaceDec 10, 2024/600 days
  12. /hc/en-us/articles/14994886863383-Mention-people-in-FigJam-text-objectsJan 8, 2025/571 days
  13. /hc/en-us/articles/1500004291361-Lock-and-unlock-objects-in-FigJamJan 8, 2025/571 days
  14. /hc/en-us/articles/4407533721239-Import-spreadsheet-data-images-and-designs-to-FigJamJan 8, 2025/571 days
  15. /hc/en-us/articles/4972283635863-Add-right-to-left-textJan 14, 2025/566 days
  16. /hc/en-us/articles/360060797533-StoriesOnBoard-and-FigmaJan 22, 2025/557 days
  17. /hc/en-us/articles/360049730094-Pendo-and-FigmaJan 22, 2025/557 days
  18. /hc/en-us/articles/360061900153-Asana-and-FigmaJan 22, 2025/557 days
  19. /hc/en-us/articles/360062209154-Qatalog-and-FigmaJan 22, 2025/557 days
  20. /hc/en-us/articles/24346990418199-Work-on-slide-decks-togetherMar 11, 2025/509 days
  21. /hc/en-us/articles/25923960876567-Publish-slide-deck-templates-to-the-Figma-CommunityMar 11, 2025/509 days
  22. /hc/en-us/articles/25974720288791-Duplicate-slide-deck-templates-from-CommunityMar 11, 2025/509 days
  23. /hc/en-us/articles/30458844117271-Migrate-to-FigJamMar 24, 2025/496 days
  24. /hc/en-us/articles/360038743894-Remove-your-access-to-a-libraryApr 7, 2025/482 days
  25. /hc/en-us/articles/17028583915159-Migrate-Google-Jamboards-to-FigJamMay 6, 2025/453 days
  26. /hc/en-us/articles/22927410880535-Manage-Dev-Mode-settings-for-an-organizationAug 4, 2025/364 days
  27. /hc/en-us/articles/5736579713943-Create-private-widgets-for-an-organizationAug 11, 2025/356 days
  28. /hc/en-us/articles/33237655531287-Change-a-site-s-subdomainSep 18, 2025/318 days
  29. /hc/en-us/articles/32596943880599-Edit-a-code-layerSep 18, 2025/318 days
  30. /hc/en-us/articles/35108701485591-Automate-design-workflows-with-Zapier-and-FigmaSep 24, 2025/312 days
Request your own audit

We will audit your help center, free

Drop in the URL, we crawl it and send the full report by email. Usually within two working days. Whether it gets published is your call.

  • A full age map of every article
  • Translation coverage and lag per language
  • Discoverability for search engines and AI answer engines

The public home page of your help center is enough, with or without https://. We crawl the rest from there.

We use the address for this report only. No newsletter, no reselling.

These teams document with HappySupport

How we measure

We read the help center's public sitemap, assign every URL to a language and evaluate the change date it declares. We then fetch a sample of article pages spread across the whole library and read titles, descriptions, structured data and interface controls off them. All of it runs under a clearly identifiable user agent, with pauses between requests.

Limits: change dates come from the underlying system and may have been reset in bulk during a migration. We call those days out separately. Pages that block us are left out of the sample. Nothing in this report says anything about the editorial quality of the articles.

Crawl
Crawled on Aug 2, 2026
Sample
Sample: 40 of 872 articles
Source
https://help.figma.com/hc/sitemap.xml

This report can be wrong

Everything here is measured automatically from public pages, so a report can misread a help center or miss part of it. If a number does not match what you know about your own help center, write to contact@happysupport.ai and we will check it and correct the report.

Figma is a trademark of its respective owner. This report was produced independently and is not affiliated with Figma.

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