HappySupport
Rating

Help centers rated failing

2 of the 18 help centers we audited score 0 to 39 out of 100. Here is what they have in common, and where each one loses points.

Published audits

Highest score first. Every number comes from the same crawl and the same scale.

All audits18Best help centers10excellent2good3fair8weak2poor1failing2

PayPal

Custom / unknown/Other

articles
512

As of Aug 3, 2026

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DATEV

Custom / unknown/Other

articles
33,370
over six months old
78.1%

As of Aug 3, 2026

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Request your own audit

We will audit your help center, free

Drop in the URL, we crawl it and send the full report by email. Usually within two working days. Whether it gets published is your call.

  • A full age map of every article
  • Translation coverage and lag per language
  • Discoverability for search engines and AI answer engines

The public home page of your help center is enough, with or without https://. We crawl the rest from there.

We use the address for this report only. No newsletter, no reselling.

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