HappySupport
Rating

Help centers rated excellent

2 of the 18 help centers we audited are rated excellent, scoring 90 to 100 out of 100. As a group they are weakest on Structure, at a median of 95 out of 100. Here is what they have in common, and where each one loses points.

What these help centers have in common

Median score per pillar across the 2 help centers rated excellent. Weakest pillar first, because that is what the band is losing its points on.

  • Structure95
  • Freshness100
  • Findability100
  • AI readiness100
  • Multilingual100

Medians, not averages. A pillar reads as not measured when nothing in this band published enough for us to score it.

Where each one loses points

The two lowest pillar scores for every help center in this band, out of 100.

  • awork loses most on Structure (98) and Freshness (100).
  • HappySupport loses most on Structure (92) and Freshness (100).

Scores in this band

99 to 100

Median health score

100

Median articles

203

Median articles 6+ months old

0%

Block at least one AI crawler

0%

Publish an llms.txt

100%

Offer a search box

100%

Most common platform

HappySupport (2)

How the neighbouring bands compare

The same measurements, one step better and one step worse.

Published audits

Highest score first. Every number comes from the same crawl and the same scale.

awork

HappySupport/Collaboration

articles
304
over six months old
0%
languages
2

As of Aug 2, 2026

Read the report

HappySupport

HappySupport/Support

articles
102
over six months old
0%
languages
2

As of Aug 2, 2026

Read the report
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We will audit your help center, free

Drop in the URL, we crawl it and send the full report by email. Usually within two working days. Whether it gets published is your call.

  • A full age map of every article
  • Translation coverage and lag per language
  • Discoverability for search engines and AI answer engines

The public home page of your help center is enough, with or without https://. We crawl the rest from there.

We use the address for this report only. No newsletter, no reselling.

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