HappySupport
Rating

Help centers rated poor

1 of the 16 help centers we audited score 40 to 54 out of 100. Here is what they have in common, and where each one loses points.

Published audits

Highest score first. Every number comes from the same crawl and the same scale.

All audits16Best help centers10excellent2good3fair8weak2poor1

Conceptboard

Zendesk Guide/Collaboration

articles
237
over six months old
79.4%
languages
2

As of Aug 2, 2026

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Drop in the URL, we crawl it and send the full report by email. Usually within two working days. Whether it gets published is your call.

  • A full age map of every article
  • Translation coverage and lag per language
  • Discoverability for search engines and AI answer engines

The public home page of your help center is enough, with or without https://. We crawl the rest from there.

We use the address for this report only. No newsletter, no reselling.

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