Conceptboard
Zendesk Guide/Collaboration
- articles
- 237
- over six months old
- 79.4%
- languages
- 2
As of Aug 2, 2026
Read the reportRating
Help centers rated poor
1 of the 18 help centers we audited are rated poor, scoring 40 to 54 out of 100. As a group they are weakest on Freshness, at a median of 25 out of 100. Here is what they have in common, and where each one loses points.
What these help centers have in common
Median score per pillar across the 1 help centers rated poor. Weakest pillar first, because that is what the band is losing its points on.
- Freshness25
- AI readiness46
- Structure66
- Findability75
- Multilingual96
Medians, not averages. A pillar reads as not measured when nothing in this band published enough for us to score it.
Where each one loses points
The two lowest pillar scores for every help center in this band, out of 100.
- Conceptboard loses most on Freshness (25) and AI readiness (46).
Scores in this band
52 to 52
Median health score
52
Median articles
237
Median articles 6+ months old
79.4%
Block at least one AI crawler
0%
Publish an llms.txt
0%
Offer a search box
0%
Most common platform
Zendesk Guide (1)
How the neighbouring bands compare
The same measurements, one step better and one step worse.
Published audits
Highest score first. Every number comes from the same crawl and the same scale.
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- A full age map of every article
- Translation coverage and lag per language
- Discoverability for search engines and AI answer engines
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