Superchat
Intercom/CRM
- articles
- 796
- over six months old
- 14%
- languages
- 6
As of Aug 2, 2026
Read the reportRating
Help centers rated good
3 of the 18 help centers we audited are rated good, scoring 80 to 89 out of 100. As a group they are weakest on AI readiness, at a median of 60 out of 100. Here is what they have in common, and where each one loses points.
What these help centers have in common
Median score per pillar across the 3 help centers rated good. Weakest pillar first, because that is what the band is losing its points on.
- AI readiness60
- Multilingual69
- Findability79
- Structure93
- Freshness100
Medians, not averages. A pillar reads as not measured when nothing in this band published enough for us to score it.
Where each one loses points
The two lowest pillar scores for every help center in this band, out of 100.
Scores in this band
80 to 87
Median health score
86
Median articles
2,141
Median articles 6+ months old
8.9%
Block at least one AI crawler
0%
Publish an llms.txt
33%
Offer a search box
100%
Most common platform
Intercom (1)
How the neighbouring bands compare
The same measurements, one step better and one step worse.
Published audits
Highest score first. Every number comes from the same crawl and the same scale.
Notion
Notion/Collaboration
- articles
- 2,141
- over six months old
- 1.5%
- languages
- 6
As of Aug 2, 2026
Read the reportFigma
Zendesk Guide/Design
- articles
- 3,077
- over six months old
- 8.9%
- languages
- 9
As of Aug 2, 2026
Read the reportRequest your own audit
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- A full age map of every article
- Translation coverage and lag per language
- Discoverability for search engines and AI answer engines
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