HubSpot
HubSpot Knowledge Base/CRM
- articles
- 31,692
- over six months old
- 30.2%
- languages
- 15
As of Sep 3, 2026
Read the reportRating
Help centers rated weak
2 of the 18 help centers we audited are rated weak, scoring 55 to 69 out of 100. As a group they are weakest on Multilingual, at a median of 36 out of 100. Here is what they have in common, and where each one loses points.
What these help centers have in common
Median score per pillar across the 2 help centers rated weak. Weakest pillar first, because that is what the band is losing its points on.
- Multilingual36
- AI readiness44
- Findability58
- Freshness63
- Structure88
Medians, not averages. A pillar reads as not measured when nothing in this band published enough for us to score it.
Where each one loses points
The two lowest pillar scores for every help center in this band, out of 100.
Scores in this band
55 to 64
Median health score
60
Median articles
16,084
Median articles 6+ months old
42%
Block at least one AI crawler
50%
Publish an llms.txt
0%
Offer a search box
50%
Most common platform
HubSpot Knowledge Base (1)
How the neighbouring bands compare
The same measurements, one step better and one step worse.
Published audits
Highest score first. Every number comes from the same crawl and the same scale.
Airtable
Document360/Collaboration
- articles
- 476
- over six months old
- 54.6%
As of Aug 2, 2026
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- A full age map of every article
- Translation coverage and lag per language
- Discoverability for search engines and AI answer engines
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