HappySupport
Rating

Help centers rated weak

2 of the 16 help centers we audited score 55 to 69 out of 100. Here is what they have in common, and where each one loses points.

Published audits

Highest score first. Every number comes from the same crawl and the same scale.

All audits16Best help centers10excellent2good3fair8weak2poor1

HubSpot

Custom / unknown/CRM

articles
31,306
over six months old
33.9%
languages
15

As of Aug 2, 2026

Read the report

Airtable

Document360/Collaboration

articles
476
over six months old
54.6%

As of Aug 2, 2026

Read the report
Request your own audit

We will audit your help center, free

Drop in the URL, we crawl it and send the full report by email. Usually within two working days. Whether it gets published is your call.

  • A full age map of every article
  • Translation coverage and lag per language
  • Discoverability for search engines and AI answer engines

The public home page of your help center is enough, with or without https://. We crawl the rest from there.

We use the address for this report only. No newsletter, no reselling.

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