Personio
Zendesk Guide/HR
- articles
- 1,708
- over six months old
- 0.2%
- languages
- 3
As of Aug 2, 2026
Read the reportRating
Help centers rated fair
8 of the 18 help centers we audited are rated fair, scoring 70 to 79 out of 100. As a group they are weakest on Findability, at a median of 50 out of 100. Here is what they have in common, and where each one loses points.
What these help centers have in common
Median score per pillar across the 8 help centers rated fair. Weakest pillar first, because that is what the band is losing its points on.
- Findability50
- AI readiness66
- Freshness83
- Structure89
- Multilingual97
Medians, not averages. A pillar reads as not measured when nothing in this band published enough for us to score it.
Where each one loses points
The two lowest pillar scores for every help center in this band, out of 100.
- Personio loses most on Findability (49) and AI readiness (66).
- Brevo loses most on AI readiness (46) and Findability (50).
- Pipedrive loses most on AI readiness (46) and Multilingual (68).
- Intercom loses most on Structure (58) and Findability (60).
- monday.com loses most on Findability (50) and Multilingual (76).
- Zendesk loses most on Findability (40) and AI readiness (60).
- Miro loses most on Freshness (56) and AI readiness (66).
- Passionfroot loses most on Findability (40) and Freshness (61).
Scores in this band
70 to 79
Median health score
76
Median articles
4,388
Median articles 6+ months old
26.6%
Block at least one AI crawler
0%
Publish an llms.txt
25%
Offer a search box
38%
Most common platform
Zendesk Guide (5)
How the neighbouring bands compare
The same measurements, one step better and one step worse.
Published audits
Highest score first. Every number comes from the same crawl and the same scale.
Brevo
Zendesk Guide/CRM
- articles
- 4,149
- over six months old
- 1.6%
- languages
- 6
As of Aug 2, 2026
Read the reportPipedrive
ReadMe/CRM
- articles
- 12,387
- languages
- 22
As of Aug 2, 2026
Read the reportIntercom
Intercom/Support
- articles
- 5,384
- over six months old
- 37.5%
- languages
- 6
As of Aug 2, 2026
Read the reportmonday.com
Zendesk Guide/Collaboration
- articles
- 2,394
- over six months old
- 26.6%
- languages
- 7
As of Aug 2, 2026
Read the reportZendesk
Zendesk Guide/Support
- articles
- 38,231
- over six months old
- 6.1%
- languages
- 9
As of Aug 2, 2026
Read the reportMiro
Zendesk Guide/Collaboration
- articles
- 4,626
- over six months old
- 48.4%
- languages
- 8
As of Aug 2, 2026
Read the reportPassionfroot
Intercom/Other
- articles
- 31
- over six months old
- 45.2%
As of Aug 2, 2026
Read the reportRequest your own audit
We will audit your help center, free
Drop in the URL, we crawl it and send the full report by email. Usually within two working days. Whether it gets published is your call.
- A full age map of every article
- Translation coverage and lag per language
- Discoverability for search engines and AI answer engines
These teams document with HappySupport
Your help center, ready before your coffee.
Start for free and publish your first article today.
Book a demo