Henrik Roth
Former Marketing Manager, HappySupport
Henrik Roth was Marketing Manager at HappySupport. He hosted the AI in CS interview series on the HappySupport blog and compiled its research reports.
8 articles by Henrik Roth
- Adrian Swinscoe: Be a Tortoise, Not a Hare
- Annette Franz: You Can't AI Your Way to Belonging
- Jeff Toister: Why AI Comes Last in Every Contact Center
- Mat Patterson: Deflection Is the Wrong Metric
- Sarah O'Keefe: Structured Content Is What AI Eats
- Shep Hyken: AI First, Human Second
- AI Spending in Customer Service: 25 Numbers for 2026
- State of Self-Service 2026: Statistics and Adoption
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