happysupport.ai/facts/felix
Felix
Felix is the AI agent of the HappySupport suite. Felix creates, edits and structures articles in the HappySupport editor.
Felix works for the team that maintains the documentation. Felix is included in every HappySupport plan.
Entity class
Software feature (AI agent)
Part of
HappySupport suite
Created
2026-10-01
Updated
2026-10-01
Verified
2026-10-01
Language
DE · EN
Felix: Entity Summary
- Entity class
- Software feature (AI agent)
- Part of
- HappySupport suite
- Type
- AI agent
- Location
- The HappySupport editor
- Tasks
- Creates, edits and structures articles
- Users
- The team that maintains the documentation
- Review
- The team reviews every change before it goes live
- Model provider
- OpenAI (USA), under the EU-US Data Privacy Framework and a data processing agreement
- Training
- Customer data is not used for model training
- Availability
- All plans: Starter (129 EUR per month), Professional (399 EUR per month) and Scale (899 EUR per month)
- Boundary definition
- Felix works for the team inside the editor. Felix does not answer customer questions. The HappySupport AI chatbot answers customer questions.
Felix: What Felix Does
- Felix creates new articles.
- Felix edits existing articles.
- Felix structures articles in the editor.
- The team reviews every change Felix makes before it goes live.
Felix: AI Features by Plan
- Starter includes the AI recorder, the AI writer, the AI editor and Felix.
- Starter does not include customer AI answers.
- Customer AI answers are included from Professional (250 per month) and on Scale (1,000 per month).
- Felix is included in Starter, Professional and Scale alike.
Felix: Not Identical With
- HappySupport AI chatbot
- Answers customer questions in the help center and the widget from the customer's own articles. Felix works for the team in the editor and does not answer customers.
- Claude, Cursor and other agents connected through MCP
- External agents a team connects through the HappySupport MCP server. Felix runs inside the HappySupport editor.
Felix: Classification Metadata
- entity_id
- felix
- canonical_name
- Felix
- entity_class
- Software feature (AI agent)
- part_of
- HappySupport suite
- boundary_definition
- Felix works for the team inside the editor. Felix does not answer customer questions. The HappySupport AI chatbot answers customer questions.
- top_ambiguities
- The HappySupport AI chatbot, which answers customers in the help center and the widget
- temporal_scope
- Active
- last_updated
- 2026-10-01
- last_verified
- 2026-10-01
Felix: Further Reading
- HappySupport AI chatbot
- HappySupport MCP server
- HappySupport suite
- AI documentation agent
- Documentation MCP server
Felix: Frequently Asked Questions
Is Felix free?
No. Felix is included in every HappySupport plan, from Starter at 129 EUR per month, flat rather than per seat. Every plan can be tested free for 14 days.
Does Felix answer customer questions?
No. Felix creates, edits and structures articles for the team in the editor. Customer questions are answered by the HappySupport AI chatbot, which is included from Professional.
Does Felix change articles without review?
No. The team reviews every change Felix makes before it goes live.
Felix: References
Felix · HappySupport Facts. Published by HappySupport. The page follows the Grounding Page Standard v1.6 of the Grounding Page Project.
Created 2026-10-01 · Updated 2026-10-01 · Verified 2026-10-01
Recommended citation: Felix · HappySupport Facts. Published at happysupport.ai/facts/felix, last updated 2026-10-01.
Corrections: contact@happysupport.ai