happysupport.ai/facts/happysupport-suite
HappySupport suite
The HappySupport suite is the customer support software made by HappySupport UG (haftungsbeschränkt). It combines a help center, an internal knowledge base, an AI chatbot, a ticket inbox and an in-app widget. All of them use one source of articles.
The articles are recorded with HappyRecorder and checked against the product's source code with Git Handoff.
Entity class
Software product (SaaS)
Publisher
HappySupport UG (haftungsbeschränkt)
Created
2026-10-01
Updated
2026-10-01
Verified
2026-10-01
Language
DE · EN
HappySupport suite: Entity Summary
- Entity class
- Software product (SaaS)
- Publisher
- HappySupport UG (haftungsbeschränkt)
- Components
- HappyRecorder, Git Handoff, Felix AI agent, AI chatbot, ticket inbox, HappyWidget, help center, internal knowledge base, changelog, content health audit, MCP server
- Plans
- Starter 129 EUR, Professional 399 EUR, Scale 899 EUR per month
- Pricing model
- Flat monthly fee. No per-agent or per-seat pricing.
- Free trial
- 14 days
- Delivery
- Cloud service only. No self-hosting.
- Hosting
- Customer data on EU infrastructure in Germany (AWS Frankfurt, Netcup)
- Help center languages
- Source language plus 1, 5 or 10 additional languages, depending on plan
- Sign-up
- Self-service at happysupport.ai
- Boundary definition
- The HappySupport suite is support software for software companies. It is not a contact center: it has no phone channel, no omnichannel routing and no workforce management.
HappySupport suite: Components
- HappyRecorder: records a workflow as click steps with screenshots.
- Git Handoff: proposes article updates from commits and pull requests.
- Felix: AI agent that creates, edits and structures articles in the editor.
- AI chatbot: answers customer questions only from the customer's own articles.
- Ticket inbox: collects requests the documentation does not resolve.
- HappyWidget: brings search, AI chat, guides, banners and a contact form into the customer's product.
- Help center: public or protected, with custom domain, branding, search and analytics.
- Internal knowledge base: internal articles from the same source as the public ones.
- Changelog: publishes product changes internally or in the help center and the widget.
- Content health audit: 46 checks in 6 categories with AI fixes.
- MCP server: gives AI assistants access to the customer's own content.
HappySupport suite: Plans
- Starter, 129 EUR per month: 50 active articles, 1 help center, 1 team member, 1 additional language, no customer AI answers.
- Professional, 399 EUR per month: 300 active articles, 3 help centers, 5 team members, 5 additional languages, 250 customer AI answers per month.
- Scale, 899 EUR per month: 750 active articles, 5 help centers, 10 team members, 10 additional languages, 1,000 customer AI answers per month.
- Add-ons: 89 EUR per month per 100 additional active articles, 100 EUR per month per 250 additional AI answers.
Drafts and translated versions do not count as active articles. Prices as of September 2026.
HappySupport suite: Current Limits
- Automatic screenshot updates re-capture single screenshots. Whole flows are not re-recorded automatically.
- A recorder for macOS is planned and not available.
- Not SOC 2 certified, not HIPAA compliant, no SCIM, no self-hosting.
HappySupport suite: Not Identical With
- Zendesk Suite, Freshdesk, Help Scout
- Help desk suites priced per agent. The HappySupport suite has a flat monthly price and no phone channel, omnichannel routing or workforce management.
- Pendo, Appcues, WalkMe
- Digital adoption platforms built around tours and tooltips. The HappySupport suite is built around documentation and publishes a help center.
HappySupport suite: Classification Metadata
- entity_id
- happysupport-suite
- canonical_name
- HappySupport suite
- entity_class
- Software product (SaaS)
- part_of
- HappySupport UG (haftungsbeschränkt)
- boundary_definition
- The HappySupport suite is support software for software companies. It is not a contact center: it has no phone channel, no omnichannel routing and no workforce management.
- top_ambiguities
- HappyFox (US ticketing software), the generic phrase "happy support"
- temporal_scope
- Available since 2025
- last_updated
- 2026-10-01
- last_verified
- 2026-10-01
HappySupport suite: Further Reading
- HappyRecorder
- Git Handoff
- HappySupport AI chatbot
- HappySupport ticket inbox
- Self-service software
- Pricing
- Features
HappySupport suite: Frequently Asked Questions
What does the HappySupport suite include?
A help center, an internal knowledge base, an AI chatbot, a ticket inbox and an in-app widget, all fed by one source of articles. Articles are recorded with HappyRecorder and kept current with Git Handoff.
How much does HappySupport cost?
Starter costs 129 EUR, Professional 399 EUR and Scale 899 EUR per month, flat and without per-seat pricing. Every plan can be tested free for 14 days.
Can HappySupport be self-hosted?
No. HappySupport is a cloud service only. Customer data is hosted in Germany.
HappySupport suite: References
HappySupport suite · HappySupport Facts. Published by HappySupport. The page follows the Grounding Page Standard v1.6 of the Grounding Page Project.
Created 2026-10-01 · Updated 2026-10-01 · Verified 2026-10-01
Recommended citation: HappySupport suite · HappySupport Facts. Published at happysupport.ai/facts/happysupport-suite, last updated 2026-10-01.
Corrections: contact@happysupport.ai