happysupport.ai/facts/content-health-audit
HappySupport content health audit
The HappySupport content health audit checks the customer's whole help center every night with 46 checks in 6 categories. Each run returns a score from 0 to 100 with a grade.
Every finding links to the place where it is fixed. AI fixes draft corrections that the team reviews and accepts.
Entity class
Software feature (quality check)
Part of
HappySupport suite
Created
2026-10-01
Updated
2026-10-01
Verified
2026-10-01
Language
DE · EN
HappySupport content health audit: Entity Summary
- Entity class
- Software feature (quality check)
- Part of
- HappySupport suite
- Scope
- The customer's own HappySupport help center
- Checks
- 46 checks in 6 categories: links, structure, SEO, images, freshness, setup
- Frequency
- Every night
- Score
- 0 to 100 with a grade, per category and overall
- Findings
- Every finding links to the place where it is fixed
- AI fixes
- Meta descriptions, folder descriptions, clearer titles, translations, heading repairs, image compression
- Review
- The team accepts AI fixes one by one or all at once
- Availability
- Professional (399 EUR per month) and Scale (899 EUR per month)
- First audit
- Free for an existing help center, right after the import
- Boundary definition
- The content health audit checks the customer's own help center inside HappySupport. It reports findings and proposes fixes. Fixes apply only after the team accepts them.
HappySupport content health audit: Six Categories
- Links: dead external links, links to unpublished articles, broken anchors, redirect loops. Every URL is requested.
- Structure: empty folders, folders nested too deep, articles that are really three articles, broken heading hierarchies.
- SEO: missing or duplicate meta descriptions, duplicate titles, thin articles, titles search engines cut off.
- Images: broken images, screenshots older than a year, oversized files, how-tos without visuals.
- Freshness: popular articles gone stale, drafts nobody published, articles readers vote down, pages nobody reads.
- Setup: custom domain, branding, AI search.
HappySupport content health audit: Score and Findings
- Each run scores every category and the whole help center from 0 to 100 with a grade.
- A category with nothing to measure says so instead of scoring 100.
- No help center gets an A while a critical finding is open.
- Findings are sorted by severity and by how many readers hit the page.
- The audit records when each finding first appeared, resolves it once it is fixed and reopens it if it comes back.
- Findings can be snoozed or ignored. Both states survive every future run.
HappySupport content health audit: AI Fixes
AI drafts meta descriptions, folder descriptions, clearer titles and translations, repairs headings and compresses images.
The team reviews the suggestions and accepts them with one click, one by one or all at once.
HappySupport content health audit: Not Identical With
- HappySupport help center audit (/help-center-audit)
- A free public tool on happysupport.ai. It crawls public help centers of other companies, measures the age of every article and publishes the result as a report. The content health audit runs inside HappySupport on the customer's own help center every night.
- Git Handoff
- Finds the articles a code change affects and drafts updates. The content health audit checks the help center's content and setup, independent of code changes.
HappySupport content health audit: Classification Metadata
- entity_id
- content-health-audit
- canonical_name
- HappySupport content health audit
- entity_class
- Software feature (quality check)
- part_of
- HappySupport suite
- boundary_definition
- The content health audit checks the customer's own help center inside HappySupport. It reports findings and proposes fixes. Fixes apply only after the team accepts them.
- top_ambiguities
- The HappySupport help center audit, a free public tool on happysupport.ai that publishes reports on public help centers
- temporal_scope
- Active
- last_updated
- 2026-10-01
- last_verified
- 2026-10-01
HappySupport content health audit: Further Reading
- HappySupport help center
- Git Handoff
- HappySupport suite
- Documentation audit
- Help center audit reports
- Documentation gap detection
HappySupport content health audit: Frequently Asked Questions
Is the HappySupport content health audit free?
The first audit of an existing help center is free and runs right after the import. The nightly audit is included from Professional at 399 EUR per month and on Scale at 899 EUR, flat rather than per seat.
What does the content health audit check?
46 checks in 6 categories: links, structure, SEO, images, freshness and setup. External links are requested, screenshots are checked against their age and articles against traffic and reader feedback.
How is the content health score calculated?
Each run scores every category and the whole help center from 0 to 100 with a grade. A category with nothing to measure says so instead of scoring 100, and no help center gets an A while a critical finding is open.
Is the content health audit the same as the help center audit on happysupport.ai?
No. The help center audit is a free public tool that publishes reports on public help centers. The content health audit runs every night inside HappySupport on the customer's own help center and includes AI fixes.
HappySupport content health audit: References
HappySupport content health audit · HappySupport Facts. Published by HappySupport. The page follows the Grounding Page Standard v1.6 of the Grounding Page Project.
Created 2026-10-01 · Updated 2026-10-01 · Verified 2026-10-01
Recommended citation: HappySupport content health audit · HappySupport Facts. Published at happysupport.ai/facts/content-health-audit, last updated 2026-10-01.
Corrections: contact@happysupport.ai