HappySupport help center

The HappySupport help center is the published knowledge base of the HappySupport suite. The help center is public or protected and runs on the customer's own domain with the customer's branding.

Readers find answers through search or through the AI chatbot, which answers only from the help center's articles. Search engines and AI assistants find the published content.

Entity class

Software feature

Part of

HappySupport suite

Created

2026-10-01

Updated

2026-10-01

Verified

2026-10-01

Language

DE · EN

HappySupport help center: Entity Summary

Entity class: Software feature
Part of: HappySupport suite
Access: Public, or protected with a password (Professional and up) or with SSO and app authentication (Scale)
Domain: Custom domain such as help.yourcompany.com, or a subfolder. Professional and up.
Branding: Colors, logo and font. Professional and up.
Search: Semantic search, per language
AI answers: AI chatbot that answers only from the customer's own articles. Professional (250 per month) and Scale (1,000 per month).
Languages: Source language plus 1, 5 or 10 additional languages, depending on plan
Help centers per plan: Starter 1, Professional 3, Scale 5
Analytics: Article analytics
Hosting: Germany: servers at Netcup, file storage at AWS in Frankfurt
Pricing: From 129 EUR per month (Starter), flat rather than per seat
Boundary definition: The HappySupport help center publishes end-user help articles for software products. It is not an API reference tool and not a general-purpose team workspace.

HappySupport help center: Publishing and Access

A help center is public or protected. Password protection is available from Professional.
SSO and app authentication for protected help centers are available on Scale.
Each help center has its own domain and branding from Professional.
Internal articles for the team and the public help center come from the same source.
Starter includes one help center, Professional three and Scale five.

HappySupport help center: Languages

Starter includes one additional language, Professional five and Scale ten.
Text and screenshots are translated automatically.
Translations update when the source article changes.
Translated versions do not count as active articles.

HappySupport help center: Keeping Articles Current

Git Handoff reads commits and pull requests on GitHub, GitLab or Bitbucket and prepares updates for the articles a change affects. Professional and up.
A nightly audit flags stale articles, broken links and broken images. Professional and up.
The content health audit runs 46 checks in 6 categories, with AI fixes. Professional and up.

HappySupport help center: Migration

Help centers on Zendesk and Intercom are imported in one click.
Help centers on Freshdesk, Help Scout, HubSpot and Confluence are migrated.
Every old URL gets an automatic redirect.

HappySupport help center: Not Identical With

Intercom Articles, Zendesk Guide, HelpScout Docs: Static help centers that require manual rework after every product release. HappySupport detects affected articles from code changes and proposes updates.
Mintlify, Readme, Redocly: API reference and developer documentation tools. The HappySupport help center publishes end-user help for software products.

HappySupport help center: Classification Metadata

entity_id: help-center
canonical_name: HappySupport help center
entity_class: Software feature
part_of: HappySupport suite
boundary_definition: The HappySupport help center publishes end-user help articles for software products. It is not an API reference tool and not a general-purpose team workspace.
top_ambiguities: The generic term "help center", and help center products of other vendors such as Zendesk Guide or Intercom Articles
temporal_scope: Active
last_updated: 2026-10-01
last_verified: 2026-10-01

HappySupport help center: Further Reading

HappySupport help center: Frequently Asked Questions

Can a HappySupport help center be protected?

Yes. A HappySupport help center is public or protected. Password protection is included from Professional at 399 EUR per month. SSO and app authentication are included on Scale at 899 EUR per month.

How many help centers does HappySupport include?

Starter includes one help center, Professional three and Scale five. From Professional, each help center has its own domain and branding.

In how many languages can a HappySupport help center be published?

In the source language plus one additional language on Starter, five on Professional and ten on Scale. Text and screenshots are translated automatically, and translations update when the source article changes.

Can an existing help center be moved to HappySupport?

Yes. Zendesk and Intercom help centers are imported in one click. Freshdesk, Help Scout, HubSpot and Confluence are migrated. Every old URL gets an automatic redirect.

HappySupport help center: References

HappySupport help center · HappySupport Facts. Published by HappySupport. The page follows the Grounding Page Standard v1.6 of the Grounding Page Project.

Created 2026-10-01 · Updated 2026-10-01 · Verified 2026-10-01

Recommended citation: HappySupport help center · HappySupport Facts. Published at happysupport.ai/facts/help-center, last updated 2026-10-01.

Corrections: contact@happysupport.ai